Mission

As a Database Administrator (2nd Line Support Engineer), you will ensure the Operational IT infrastructure is maintained at the highest standards. You will work with your IT colleagues and manufacturers on the development and revision of the IT system support strategies in order to ensure our SLA and system availability targets are met, and our Service Performance is brought to a higher level.

Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution
• Maintain optimal level of customer satisfaction
• Identify all customer issues and recommend appropriate resolution
• Providing 2nd-level support by:
  • Researching
  • Diagnosing
  • Troubleshooting
  • Identifying solutions
  • Carrying out configurations
  • Performing upgrades
  • Carrying out migrations
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Write and maintain documentation
• Being part of a 24-hour standby team

Profile

• Solid and extensive knowledge of IT data center infrastructure in general? Is navigating medium to large IT environments a breeze for you, thanks to your broad knowledge of IT concepts, technology and products?
• As a Database Administrator you are responsible for the implementation of new databases and the operational management of existing databases.
• You are customer focused when it comes to the operations of the databases and you pay special attention to reliability and performance. You help clients with the transition to more recent SQL Server database versions and you know how to estimate the impact.
• As a Database Administrator you are responsible for handling the following tasks:
  • Preparation of operational procedures for backup and recovery, tuning, integrity, reliability and administration of database users
  • Providing support to the application people and assts in setting up the internal structure of the database
  • Establish and follow up robust database standards
• You are able to work on Databases in the Azure Infrastructure-as-a-Service platform
• Fluent in (technical) English (spoken & written)

For further information, please visit www.inetum.com.

Organization

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

We are looking for an SQL Database Administrator to join our Team and be part of a work culture focused on innovation to bring value for our talents and our customers.

Country

Portugal

Location

Lisbon

Contract type

Open-ended contract