David Kennedy Recruitment is working with a leading fashion retail platform that is looking to recruit a German speaking Customer Service Advisor to join their team in Portugal.

Position: Customer Service Advisor

Location: Lisbon, Portugal OR Porto, Portugal OR Remote, Portugal

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries through various channels (chat, email and phone)
• Provide information and support with regards to products and services and other related inquiries
• Be the face of the company to our customers and partners alike.

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Minimum of 1 years’ experience in customer service in a fashion environment
• Good disposition to work in a customer service environment
• Excellent communication skills – experience with written communication
• Good active listening skills
• Computer savvy and proficient in the use of IT systems (customer service specific and Windows packages)
• Knowledgeable about fashion/fashion brands
• Articulate with a passionate mind-set
• Able to work independently, while being a team player at the same time.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Health insurance.