ManpowerGroup is a multinational company recognized worldwide for making business more human. By choosing us you are choosing to be part of a multicultural and dynamic team in a universe of projects with the best brands on the market. Come build your career with us!
The Role:
As a Customer Service Advisor, you will undertake a variety of duties from troubleshooting technical issues to investigate in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction.
What you’ll be doing:
• Handle English and French inbound/outbound calls/emails or chats according to company policy.
• Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources.
• Communicate and consult with colleagues to share best practice.
• Comply with/complete global support specific or ad-hoc tasks.
• Meet support KPIs (Initial response time, Quality scores, Client happiness rating).
Benefits:
• Bonus package to reward your hard work.
• Full-time, paid training to help you on your way to success.
• A huge learning and development platform tailored to you.
• Being part of a thriving, open-minded work culture.
• Work from our beautiful offices when they open again.
What you need:
• Experience in a Customer Service position (not mandatory).
• Experience within the travel, tourism, leisure, and hospitality industries would be an advantage but is not essential if you have a passion for customer care.
• “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction.
• Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.
• A team player who is positive, friendly and has a can-do attitude towards staff and customers.
• Receptive to constructive feedback and changes within the business.
• Confident and competent in handling complaints and mediation.
• Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time.
• Fluency in written and spoken English & French language is essential. (C1 level).
• Ability to multitask in a fast-paced environment.
• Ability to work shift patterns, including some weekends. Typical hours of operation can be from 8am - 8pm.
Join us on this amazing adventure!
Apply directly through this link https://www.directch.com/RomaFrontEnd?id=3beaecc6-cac1-48bd-9ab5-d089517b5ecb&source=EmpregoXL or send us your cv with the ref: 1143603 to [email protected]