Our client is a world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for their customers, revolutionising the gambling space as they go. They are home to a global family of >25 well-known brands and they are looking for a German speaking Customer Service Agent to join their team in Lisbon!

Responsibilities:
- Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems.
- Provide customers accurate and relevant information about products, services and promotions based on needs.
- Educate customers to use all online self-service tools.
- Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction.
- Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed.
- Work towards simplifying the existing processes to reduce effort.
- Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets.
- Perform against all key Customer service goals.
- Knowing individual targets and individual performance management
- Take ownership for your development. Look for opportunities to grow
- Work on individual career progression plan and manage training plan completion.
- Have an overview about required development activities and participate on them as well.
- Looks for feedback and development activities to improve in skills related to the current work.
- Developing others - create and support opportunities for building skills to execute current and future responsibilities.
- Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training.

Requirements:
- Language skills: English C1 and German – C1 level (speaking & writing), other language is a plus.
- Middle education degree.
- PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills).
- Communication skills – verbal and written: Communicates effectively over the phone and in written transactions.
- Flexibility and shift work is required.
- An experience in the contact service environment is a preferable advantage.
- An online gaming experience is a plus.