COMPANY OVERVIEW
Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert.
Our 850 employees provide a daily support for well-known costumers, leaders in digital
transformation of their Supply Chain. Generix Group is present in more than 60 countries, through
our 9 subsidiaries and our partnership network. Nowadays, our application services are used in
more than 6.000 companies worldwide.
Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic
company, where goodwill is our everyday life! In a supportive environment, you can freely share
and improve and skills and expertise.
Generix Group is growing along with its talents, so let’s build our future together!
Ready to join us the challenge of digital transformation of prestigious clients?

JOB DESCRIPTION
The TMS Support Technician will support our foreign clients (mostly in France) with our software
solutions, ensuring their satisfaction about our services.
This professional will be working Monday to Friday (no shifts), but also on-call during some
weekends.

MAIN RESPONSIBILITIES
- Follow up, rate and diagnosis of incidents reported by our clients using different tools (Salesforce,
tickets, email and phone calls);
- Implement solutions to unblock the clients account;
- Be able to interpret XML setting rules;
- Report of logistic incidents to the level 2 support;
- Management of the relationship with the customer;

EXPERIENCE REQUIREMENTS
- Level 4/5 in Computer Science, Electronic or similar;
- Knowledge of SQL, XML and Windows would be a plus;
- Interpersonal skills: accuracy, client orientation, flexibility, adaptability, autonomy;
- Advanced level of French is mandatory;
- Good level of English is mandatory.

OFFER
- Attractive wages and benefits;
- Excellent work conditions and environment (Centro Empresarial Lionesa).

For application, please send your CV to: [email protected]