COMPANY OVERVIEW
Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert.
Our 850 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide.
Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise.
Generix Group is growing along with its talents, so let’s build our future together!
Ready to join us the challenge of digital transformation of prestigious clients?

JOB DESCRIPTION
Ensure the resolution of tickets (incidents and requests), for the solutions Generix Group installed at the customers' premises, within the deadlines and the defined contractual framework.

MAIN RESPONSABILITIES
- Assure the resolution of customer’s tickets forwarded by N1 support team;
- Analysis, diagnosis and resolution of level 2 client’s tickets according to the contractual framework;
- Reproduce the anomaly observed by the end user;
- In case of software malfunction, create and write reproduction documents of the anomaly;
- Share the necessary information to the service maintenance team in order to correct the anomalies or to the WMS experts to a deeper analysis of the problem encountered;
- Update the status of customer support tickets in the information system.


EXPERIENCE REQUIREMENTS
Knowledge (Knowledge and Technical Mastery)
- Level 4/5 in Computer Science, Electronic or similar. Degree in Information Technology, Mathematics or similar will be a plus;
- Know how and/or experience in Supply Chain, WMS solutions, SQL or IBM is a plus;
- Fluency in French and English (written and orally) is mandatory;
- Good level of Spanish and/or German (orally).

Know-how (Professional Practice)
- Experience in transports, logistics or IT;
- Good analytical thinking and communication skills;
- Client-orientation.

Soft Skills
- Team spirit;
- Good interpersonal skills;
- Autonomy.

OFFER
- Attractive wages and benefits;
- Excellent work conditions and environment (Centro Empresarial Lionesa).

For application, please send your resume to: [email protected]