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German Customer Support Agent (M/F) - Remote/Porto
de Catarina Azevedo Porto em Porto (Publicado em 28-10-2022)
ManpowerGroup is recruiting a Customer Support Agent to represent our client’s brands by delivering outstanding customer service queries with clarity, passion and enthusiasm. The agent will also answer queries across a number of channels including email, chat, and phone.
Your responsibilities
• Handle and carefully respond to all customer inquiries by email, chat and phone;
• Follow up to customer inquiries by taking specific action in a timely manner;
• Engage with customers in a friendly and professional manner while actively listening to their concerns;
• Aim to resolve issues on the by phone call and be proactive;
• Work with other departments together, for example Sales and Marketing.
What we are looking for
• Superb written and oral communication skills in German (C2 level) and good understating in English (B1 level);
• Ability to work independently and in a team environment;
• Resilient and calm with an ability to assist customers and drive brand loyalty;
• Good listening skills and extreme attention to detail;
• Proficiency with desktop computer system and internet skills;
• Prior customer service experience;
• Self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment.
What we offer
• Strong possibility of career progression;
• Family environment, small teams, regulated working hours;
• Initial and continuous training;
• Work contract – Full time position;
• Professional hardware: everyone can use a Mac;
• Opportunity to work in a multicultural environment.
Location: Porto
*The project will start from home temporarily and afterwards will be transferred to Porto site.
FIBER internet service is required.*
Interested? We’re looking forward to your application!
Please send us your CV!
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