Responsibilities:
• Respond to inbound customer requests, document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Responsible to follow the direction of the management and provide feedback

We are looking for:
• Native or Proficient German
• Fluency in English
• Demonstrate patience when communicating and solving issues
• Treat all data and personal information with the utmost confidentiality
• Proactive, self-motivated, and a great team player.

On offer:
• Relocation package - shared accommodation and flight reimbursement