COMPANY OVERVIEW
Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert.
Our 850 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide.
Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise.
Generix Group is growing along with its talents, so let’s build our future together!
Ready to join us the challenge of digital transformation of prestigious clients?

JOB DESCRIPTION
As Service Delivery Manager, you will be involved in the monitorization of 3 environment flows and responsible for SLA compliance for the clients, being their single point of contact.

MAIN RESPONSABILITIES
- Implementing relevant alerting and being able to solve quickly or investigate error in TradeXpress;
- Availability early in the morning to monitor business flow;
- Identifying and implementing continuous improvement process;
- Being in relation with client daily, preparing and managing monthly steering comities.

EXPERIENCE REQUIREMENTS
- Degree in Software Engineering, Information Technology, Mathematics or similar;
- Fluency in French and English is required;
- Good relational skills and client orientation;
- Knowledge of client’s business and flow criticality;

- Basic knowledge in UNIX/LINUX, Expert in EDI and EDIFACT;
- Good knowledge in RTE and Business Governance is required;
- Knowledge in transport protocol such as AS2, X400, CFT, MQ Series is a plus.

OFFER
- Attractive wages and benefits;
- Excellent work conditions and environment (Centro Empresarial Lionesa).

For application, please send your resume to: [email protected]