Localização

Lisboa

Tipo de Oportunidade

Full-Time

Referência

SC_006__6_22_4924

Aberta em

04 agosto 2022

Descrição de Tarefas e Responsabilidades

Workspace type: Remote

40hours p/w, Monday to Friday

A Support Engineer is responsible for providing quality support for Azure Monitoring and Automation with a high degree of customer happiness; provide responsive and reliable technical solutions and information to Microsoft customers.

Azure Monitoring supports:

• Azure Automation


• Azure Log Analytics


• Azure Monitor Alerts


• Azure Application Insight

Responsibilities

• Positively represent Microsoft and communicate with corporate customers via telephone, email, Teams in order to finding solutions for technical problem identified in Microsoft products.


• As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.


• Responsible for managing the relationship with these customers and thoroughly documenting their cases.


• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.


• Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.

Descrição do Perfil

Qualifications for one of the sections below (not necessary to have qualifications from both sections):

Section 1:

• Web app development or support (preferably in C#, Java programming, or ASP.NET/MVC)


• Network connectivity for both private and public networks


• Strong technical troubleshooting skills

Section 2:

• Windows OR Linux Event Logs/Syslogs


• Windows OR Linux Performance analysis using built in performance counters


• Windows OR Linux Patch and Security Update Management


• Network connectivity for both private and public networks


• Strong knowledge of Windows OS, Client/Server knowledge, TCP/IP and HTTP


• Strong technical troubleshooting skills

Preferred:

• Cloud computing in general (ex: Azure, Amazon Web Services, Google Cloud Platform)


• Strong Linux OS Knowledge, Windows Update/Patching, understanding of Cloud services, Azure, Azure Active Directory and PowerShell.


• Good Communication Skills


• Excellent customer service skills and customer focused attitude.


• Three or more years? experience in systems deployment/admin, network operations, software support or IT Consulting

Experience in one or more for the following Azure Monitoring business is nice to have :

• Azure Automation


• Azure Log Analytics


• Azure Monitor Alerts


• Azure Application Insight

Experience in one or more of these areas is nice to have:

• Containers solutions such as Docker or Kubernetes


• Automating Operating System tasks through the use of PowerShell, Python, or similar scripting language