FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!

THE ROLE
We are looking for a Customer Service Advisor (English Speaker) for a temporary project to work in a very friendly and relaxed environment and be part of a well-motivated, talented and growing team. Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

WHAT YOU'LL DO
- Respond to Customer Inquiries via several channels (Chat, Email and Telephone);
- Provide information with regards to products/services and other related inquiries;
- Be the face of Farfetch to our customers and partners alike.

WHO YOU ARE
- Experienced in customer service (minimum of 1 year), preferably in a fashion environment;
- Fluent in English (mandatory);
- Proficient in the use of IT systems, both customer service specific and windows packages;
- Highly skilled in written and verbal communication;
- Skilled in listening;
- Able to work under pressure;
- Knowledgeable of fashion/fashion brands;
- Able to exceed customers’ expectations;
- Confident and articulate;
- Hardworking and passionate.

This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.