IT Process & Design Lead

Job Context:

International Workplace Group (IWG) are the global leader in the provision of serviced office facilities (www.iwgplc.com). We provide a full suite of technology services to our centre network to allow both staff and clients to operate effectively.

Our full suite of technology services includes internet access, telephony solutions, dedicated bandwidth, advanced networking and many other core IT services designed to allow clients to concentrate on their core business whilst utilising best in class solutions.

We are an extremely entrepreneurial business and seeking out intelligent energetic, smart, self-motivated and eager-to-learn individuals that want to be part of a global revolution to build flexible workspaces.

• Build robust and optimized Global standard processes (highlighting any approved regional discrepancies)


• Ensure consistent delivery and project reporting across regions. Communication with IT Vendors to ensure standard deliveries


• Implement and manage documentation for project-related reports


• Global reporting per type of project with dashboard on status/completion


• Continuous engagement with business units to support on requests/deliveries and help drive and implement change (ie. Product, Centre Tech, IT Support, Ops, Franchisees, etc)


• Distribute IWG IT Bill of Materials across all vendors and IWG teams


• Search and investigate for vulnerable spots in processes and delivery of services


• Analyse and present improvements of any kind (technology, costs, reliability, revenue, etc)

• Focus on location growth pipeline to ensure risks can be raised on a timely manner


• Build scalability to be able to deploy IWG standards across all regions


• Manage NCO cost related information and initiate activities to reduce/control expenses where needed


• Build IT Core team (Windows/Networks/ Voice/IOT) to provide regular visibility on NCO pipeline and to review centrally any special needs or non-standard deliveries


• Ensure that IT Vendors responsible for delivering NCOs have access to up-to-date IT Design Guidelines and processes through the IT Vendor Portal


• Coordinate training on new equipment for IT Vendors on as needed basis liaising with networks and product teams


• Manage admin support team dedicated to Centre Closures, Location Growth and Calero deliverables


• Manage & develop QuickBase support to administer centre IT project delivery

Skills and Training:

• Strong educational background: BSc required (Business, Engineering, Computer Science or related), MSc or above preferred


• PMI, Prince 2 or similar Project Management certifications are highly desirable


• Service Now and Microsoft Power Platform automation experience desired


• Excellent English communications skills, both written and verbal, are a must


• Substantial and demonstrable programme management experience


• Highly organised and analytical mind-set with a clear and consistent programme delivery method


• Experience and ability to view, design, improve and document end-to-end processes and the conviction to drive through change


• Experience of working in fast-paced and flexible environments, able to meet targets and deadlines and to adapt to changing goals with a can-do attitude


• Ability to handle multiple tasks/projects at the same time


• Ability to take decisions and work effectively in pressurized conditions


• Ability to work collaboratively. Proven ability to develop strong relationships with stakeholders both internally and externally


• Results oriented: willingness to be judged by your results and not by your plans, have ?sense of urgency? and pragmatism


• Flexible working hours essential, working across global time zones and to deadlines

• +5 years IT Experience


• Project/Programme Management Roles


• Experience working within Technology delivery (preferred)


• Experience in setting-up new sites with required technology specifications


• Leader of teams to deliver world class outputs


• Global remit and delivery in a distributed environment

• Ideal candidates will have strong customer-centric mindset


• Experience of working in a global and multi-cultural environment and have appetite for fast-paced organizations with global delivery / reach


• Dynamic working approach, ?agile? rapid delivery approach to planning projects, and the ability to think innovatively to solve problems


• Can demonstrate initiative and ownership of issues through to resolution / completion


• Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers, outsourced partners and other business teams.