Role Purpose

To Operate and Support IN/NGIN services and platforms, giving response to all the events according to the SLA?s in line with Operations & Support Department in order to guarantee the best service deliver to the costumer.

Job Responsibilities

• Execute Preventive and Corrective Maintenance, according to 3rd parties recommendations;


• Execute all change/configuration management;


• Perform IN/NGIN technical management and application management;


• Implement new releases or software corrections;


• Create and maintain KPI?s;


• Create statistical report to evaluate quality of service provided to final customer;


• Execute advanced troubleshooting in all IN/NGIN platforms;


• Service recovery according to 3rd party recommendations;


• Creation of procedures to 1st line support teams;


• Incident classification, prioritisation and escalation;


• Provide ?on-job? training to 1st line support teams;


• Update processes and procedures used by 1st and 2nd line support teams;


• Manage all monitoring capabilities to control service availability and performance.

Competencies

• Degree in Computer Science or Telecommunications Engineer;


• Strong knowledge of IN-OCS (Nokia Platform ? former Lucent Surepay) - MAS, mCAS, eSM and MRF;


• Good Operating Systems skills (Linux admin and scripting);


• Good Oracle, Timesten and PostGreSQL database admin and optimization;


• Good SQL/PSQL scripting skills;


• Network protocols: Diameter, LDAP, SIP, HTTP, CORBA, INAP, CAMEL and MAP;


• MS and VoLTE reference architectures;


• Splunk knowledge & PowerBI;


• C# programming, Python and PERL.;


• Cloud technologies: VMWare (Tanzu) CaaS, Openshift;


• TIL Foundations preference;


• AGILE and DevOps methodologies are welcome;


• Fluent in English and Portuguese.