As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.





For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.




8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.




8x8, the world?s #1 cloud communication company, is at the forefront of bringing modern, cloud-based communications, collaboration and customer engagement solutions to SMB and Enterprise companies across the globe. We are looking for a Senior Product Designer to support delivering experiences across our cloud communications portfolio- Admin, Agent, Supervisor, Mobile and Desktop apps.




The ideal candidate will be highly collaborative and committed to creating user-centered customer experiences with a passion for turning complexity into simplicity.

Responsibilities:

• Create end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes


• Sketch and prototype ideas to quickly assess viability, and design the workflows and fine-grained details of interactions


• Collaborate with user researchers to define and conduct iterative user research to truly understand our users? goals and needs, and ensure our designs are effectively supporting user workflows


• Coordinate usability tests in concert with user researchers to validate designs


• Apply data-driven design principles by looking at user generated data in order to improve user experience


• Focus on key challenges turning research into meaningful insights


• Coordinating and integrating the work of fellow designers for a seamless and unified experience


• Synthesize, create and contribute to reusable design patterns and libraries across products

Qualifications:

• Experience in a similar UX/Product design role or other related design field.


• Have a relevant degree in Human Computer Interaction or similar


• Ability to understand and distill complex problems into elegant, informed solutions


• A portfolio of work showcasing knowledge of iterative design through great crafted user experience


• Ability to communicate design ideas, via user journeys, process flows, interactive prototypes, wireframes and other UX deliverables


• Ability to articulate and champion your design solutions based on human-centered design principles and incorporating research data


• Experienced with design tools (e.g. Figma, Sketch, Adobe XD) to produce wireframes and high-fidelity interactive prototypes


• Experience in drawing on and adhering to defined design system to produce product solutions


• Ability to understand, assign and monitor design KPIs in order to measure success


• Experience with understanding user generated data in order to understand user behaviours


• Ability to consume competitive reports in order to inform feature design


• Experience in user testing


• Experience working with product teams and engineers within an agile framework environment.


• Prioritise and manage work, working to multiple timelines


• High level of initiative and a ?make it work? ethos


• Continually looking to learn and grow as a designer


• Excellent attention to detail


• Excellent verbal and written communication skills


• Demonstrates taking ownership of issues through to resolution


• Work cross-geographies with team members


• Comfortable working in a fast-paced environment

Working at 8x8:

• Industry leading, award winning technology and recognised on two Gartner Magic Quadrants


• Inclusive, supportive and collaborative culture yet with a winning mentality


• Encouragement and environment to make a difference


• Fun ? check out our Instagram posts in the UK, Romania and the US, the smiles are real


• Deep passion for doing the best for our customers, giving them the best service and the best technology

Benefits:

• Competitive compensation


• Participation in the company?s bonus scheme ? based on company performance and individual performance


• Private Healthcare


• Transit Allowance


• Meal Allowance & Weekly Lunch


• Flexible Working Schedule


• Employee engagement activities and events


• Restricted stock unit: generous grant of stocks that you receive when signing with us, enabling you to own a part of the company

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Please note that this role is based in Portugal.




Please submit your application and your resume in English.


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