David Kennedy Recruitment is working with a leading Tech Consultancy who is seeking to onboard bilingual French & Dutch speaking Ship to Bill Analyst for their Lisbon office.

Position: Ship to Bill Analyst

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Create customer account, perform KYC procedure and provide customers with account information


• Perform invoice generation, review unbilled sales, process credit/debit notes and month end accruals, generate month end reports


• Apply, match, and clear all payments to appropriate accounts


• Monitor aging items and system auto-match malfunction


• Manage assigned collection responsibilities


• Perform credit limit creation and modification activities


• Product promotion rules checking and update the catalogue


• Perform retail site Mystery Shopper reporting and provide administrative support to Loyalty program


• Support incentive programs and special price adjustment activities


• Support controls compliance activities


• Support admin activities for various functional areas


• Escalate issues to the appropriate internal or external parties for resolution, when needed


• Communicate with customers, upon request, using various channels (telephone, emails and chat)


• Create exceptional customer experience with focus on quality


• Attention to details with focus towards achieving set KPIs and in line with SLA


• Ad-hoc requests, as assigned by immediate supervisor.

REQUIREMENTS:

• Native/fluent in both French & Dutch, both oral and written. Fluent in English (at least B2 level)


• Previous role experience, is preferred (1-2 years)


• Bachelor?s degree in Business administration or related field


• Computer literate with sound knowledge of Microsoft Office package


• Working knowledge of SAP or any other ERP (Oracle, PeopleSoft, etc.) is mandatory


• Excellent communication skills with abilities to emphasize, persuade and negotiate


• Well organized, resourceful and stress resilient personality that can adapt and remain calm in all situations


• Comfortable communicating with the clients using various channels (telephone, email and chat)


• Analytical personality with attention for details


• Ability to perform independently, while being team player at the same time.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance


• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere


• Guidance and tools to reach your full potential


• Private Health and Life insurance


• On-site gym


• Staff Canteen with varied food options.