Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That?s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

• GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.


• BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It?s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.


• WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.


• GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.


• MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people?s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world?s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe ? working from home or from one of our CX hubs ? we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

Come and work with us.

Do you want to be part of a team whose motto is to do it forever better and to be forever better?
Are you Spanish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Lisbon?
So we have the perfect opportunity for you!
Your future project: join our Spanish Customer Support team.

Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.
As a customer service specialist in this project, your daily responsibilities will include:

• Being part of a team specialized in offering support through written and phone communication


• Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone


• Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls


• Facilitate resolution for consumers issue and log the information into the consumers account.


• Meet and exceed our service quality goals, compliance regulations and productivity targets


• Create amazing experience that people value and we are proud of


• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Spanish (C2)


• Intermediate level of English (at least B2) both verbal and written


• Strong communication skills ? with excellent phone conversation skills, attentive listening and superior writing skills


• Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required


• Analytical and problem solving skills with strong attention to detail


• Ability to learn and become proficient with internal programs and new software


• Desire to learn and advance, be a curious investigator and problem solver


• High-speed internet access and appropriate conditions for remote work


• Must hold EU citizenship or valid work permit for Portugal


• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Benefits.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and stability


• Private healthcare & dental insurance (after six months of employment)


• Continuous learning/development opportunities and competitive career opportunities


• A safe, friendly, creative, innovative and technological organization


• International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

Join the #SitelLife

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

Apply today at [email protected]

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