Job Details

The primary role of an Application Engineer is to assist global service teams resolve complex installations and system performance related customer issues in a timely manner with a primary focus on RFID (radio frequency identification). The ideal candidate must be highly motivated, able to multitask, and show determination in resolving problems with the goal of complete customer satisfaction.

Responsibilities include the following:

• Provide advanced level of technical support for RFID products, Electronic Article Surveillance, Traffic Intelligence, via direct calls, emails, remote diagnostics, and on-site level 3 support


• Frequent interfacing with senior management, project management, account management, developers, global quality team, service, architects, and general contractors


• Manage escalated problem accounts through to resolution


• Lead regional support team by providing guidance, scheduling, and monitoring of activities


• Manage regional team metrics


• Work with engineering team testing hardware, firmware, and software solutions


• Generate technical bulletins for distribution


• Generate detailed trip reports and product test reports


• Review technical documentation for accuracy and clarity


• Track and record support metrics


• Attend and or manage product or account related conference calls, webinars, and in-house meetings as the subject matter expert


• Travel both domestic and international will be required.
  

Skills

• Advanced level knowledge of Radio Frequency Identification (RFID)


• High level knowledge of RF characteristics


• High level understanding of electronics


• High level knowledge of networks.


• Experience with setup, configuration, and troubleshooting of IT related hardware (routers, switches, servers)


• Excellent troubleshooting and problem-solving skills


• Excellent verbal and written communication skills

o Fluent in English; both written and verbal

• Excellent interpersonal skills


• Excellent organizational skills


• Self motivated, able to work alone or in a collaborative team environment

Education, Certifications, and Experience

• University degree preferred with 10+ years? work-related experience.


• Network certifications a plus

Who we are:

At Johnson Controls, we?re shaping the future to create a world that?s safe, comfortable and sustainable.

Our unit is a leading global provider of retail performance and security solutions. Over the last years, our team in Portugal has become the Development Center of Expertise for our Inventory Intelligence Software worldwide. Our software provides retailers with real-time visibility to their inventory and assets to improve operations, optimize profitability and create memorable shopper experiences.

The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.