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IN/NGIN Telecommunications Engineer (IN) Full-time

de Vodafone Lisboa em Lisboa (Publicado em 27-04-2022)

Role Purpose


To Operate and Support IN/NGIN services and platforms, giving response to all the events according to the SLA?s in line with Operations & Support Department in order to guarantee the best service deliver to the costumer.


Job Responsibilities


  • Execute Preventive and Corrective Maintenance, according to 3rd parties recommendations;

  • Execute all change/configuration management;

  • Perform IN/NGIN technical management and application management;

  • Implement new releases or software corrections;

  • Create and maintain KPI?s;

  • Create statistical report to evaluate quality of service provided to final customer;

  • Execute advanced troubleshooting in all IN/NGIN platforms;

  • Service recovery according to 3rd party recommendations;

  • Creation of procedures to 1st line support teams;

  • Incident classification, prioritisation and escalation;

  • Provide ?on-job? training to 1st line support teams;

  • Update processes and procedures used by 1st and 2nd line support teams;

  • Manage all monitoring capabilities to control service availability and performance.


Competencies


  • Degree in Computer Science or Telecommunications Engineer;

  • Strong knowledge of IN-OCS (Nokia Platform ? former Lucent Surepay) - MAS, mCAS, eSM and MRF;

  • Good Operating Systems skills (Linux admin and scripting);

  • Good Oracle, Timesten and PostGreSQL database admin and optimization;

  • Good SQL/PSQL scripting skills;

  • Network protocols: Diameter, LDAP, SIP, HTTP, CORBA, INAP, CAMEL and MAP;

  • MS and VoLTE reference architectures;

  • Splunk knowledge & PowerBI;

  • C# programming, Python and PERL.;

  • Cloud technologies: VMWare (Tanzu) CaaS, Openshift;

  • TIL Foundations preference;

  • AGILE and DevOps methodologies are welcome;

  • Fluent in English and Portuguese.



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