Role Purpose

To Operate and Support IN/NGIN services and platforms, giving response to all the events according to the SLA?s in line with Operations & Support Department in order to guarantee the best service deliver to the costumer.

Job Responsibilities

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  Execute Preventive and Corrective Maintenance, according to 3rd parties recommendations;
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  Execute all change/configuration management;
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  Perform IN/NGIN technical management and application management;
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  Implement new releases or software corrections;
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  Create and maintain KPI?s;
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  Create statistical report to evaluate quality of service provided to final customer;
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  Execute advanced troubleshooting in all IN/NGIN platforms;
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  Service recovery according to 3rd party recommendations;
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  Creation of procedures to 1st line support teams;
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  Incident classification, prioritisation and escalation;
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  Provide ?on-job? training to 1st line support teams;
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  Update processes and procedures used by 1st and 2nd line support teams;
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  Manage all monitoring capabilities to control service availability and performance.

Competencies

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  Degree in Computer Science or Telecommunications Engineer;
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  Strong knowledge of IN-OCS (Nokia Platform ? former Lucent Surepay) - MAS, mCAS, eSM and MRF;
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  Good Operating Systems skills (Linux admin and scripting);
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  Good Oracle, Timesten and PostGreSQL database admin and optimization;
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  Good SQL/PSQL scripting skills;
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  Network protocols: Diameter, LDAP, SIP, HTTP, CORBA, INAP, CAMEL and MAP;
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  MS and VoLTE reference architectures;
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  Splunk knowledge & PowerBI;
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  C# programming, Python and PERL.;
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  Cloud technologies: VMWare (Tanzu) CaaS, Openshift;
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  TIL Foundations preference;
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  AGILE and DevOps methodologies are welcome;
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  Fluent in English and Portuguese.