Reliably delivering what?s needed today

There are few challenges as important today as creating solutions that support a cleaner, more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things. We, at BorgWarner, made that commitment decades ago and have since been creating technologies to improve efficiency, emissions and performance in all types of vehicles.

Constantly pursuing what?s next

Our proven track record has made us industry leader in clean, energy-efficient propulsion system solutions for combustion, hybrid and electric vehicles. We uncover strong trends and use smart science and technology to address a future based on varying regulations, consumer demands and automaker requirements.

Product leadership that?s changing the world

Our employees have earned trusted partnerships with customers and suppliers around the world. We leverage these relationships to gain a deeper understanding of the challenges at hand and then do what it takes to develop the next solution. Our strong operations and commercialization expertise result in high volume availability of competitive, efficient products that truly drive change.

BorgWarner PowerDrive Systems is currently looking for ?dynamic, results driven? individual to join as a Client Tech IT & OT at our new production plant in Viana, Portugal.

The Client Technologies Specialist IT/OT is primarily responsible for IT Customer environment, and cover SHOPFLOOR areas named OT (Operation Technologies) focus on Industrial landscape.

He executes tasks to enhance and support the desktop environment, provides

specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on-site support for the Service Desk teams as needed.

POSITION SUMMARY

The Client Technologies Specialist IT/OT is primarily responsible for IT Customer environment, and cover SHOPFLOOR areas named OT (Operation Technologies) focus on Industrial landscape.

He executes tasks to enhance and support the desktop environment, provides

specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on-site support for the Service Desk teams as needed.

POSITION ACCOUNTABILITIES (include %)

• Service Delivery Service
  

  • Helps to build IT service relationship with customers
    

  • Ensure quality services are performed to the agreed SLA
    

  • Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner.
    

  • Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
    

  • Understands Incident, Problem and Change Management Principles
    

  • Ensures first class IT Service Delivery across locations for infrastructure services
    

  • Support the setup of processes around Service Management
    

  • Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
    

  • Support of Local Production/Manufacturing Connectivity
    

  • Printers installation, configuration & support
    

  • Smart hand for Hosting services
    

• Client & Asset Service
  

  • General Computer Desktop & Laptop support
    

  • Configure new and existing PCs according to Corporate standards for deployment
    

  • Desktop Applications installation and troubleshooting.
    

  • Maintain Licenses Management and version control
    

  • Hardware Refresh Project involvement.
    

  • Maintains client security settings (e.g. admin rights, software installs, etc)
    

• Service Desk Service
  

  • Service desk support by phone, email, chat, etc.
    

  • Provide & Maintain Phone system and mobile devices support.
    

  • Ensures that remote and on-site support issues are resolved to customers satisfaction.
    

• LAN Service
  

  • Provide basic network, security and printing support.
    

Operation Technologies ( OT Shop Floor ) focus :

• Incidents & Service Request support
  

• Maintain high level of services in Automation systems (PLC, SCADA ?. )
  

• Coordinate the Maintenance and support of Embedded systems, Data Acquisition Systems, Control Systems, Instrumentation and computers/servers of Test equipment.
  

• Configure & Migrate new and existing IT Devices according to corporate standards for deployment
  

• Data backup and maintenance on storage shopfloor servers (edge of line).
  

• Maintain Industrial networks
  

• Devices communication support (CAN, Modbus, Ethernet, GPIB, Serial, etc.)
  

• Plant Maintenance & Database management (MySQL, SQL Express and others, Oracle, etc.)
  

• Point of contact for Shop Floor Products & Software Support.
  

• Point of contact with Shop Floor Business representative.
  

• Teamwork and interface with IT Desk Side support Team (IT Global infrastructure Standardization)
  

• Documentation support and improvement ( layout, dependencies, schema ? )
  

• Integration/Hardware Refresh involvement
  

• Standardization & advisor for HW & SW Apps + Industrial Networks
  

• Monitoring IIOT & key Shopfloor (OT) components
  

• Actively seeks collaboration with internal and external team members related to a Project.
  

POSITION COMPETENCIES

• Customer Focus Process Management
  

• Informing Drive for Results
  

• Listening Action Oriented
  

• Learning on the Fly
  

• Priority Setting Dealing with Ambiguity
  

• Problem Solving Functional/Technical Skills
  

• Demonstrates advanced competencies for troubleshooting and problem solving, together with advanced customer and vendor / partner interface skills.
  

• Self-Knowledge
  

• Ethics & Values
  

• Works independently, leading small to medium projects and leading or participating in Department, and / or group technology planning.
  

• Provides input to the development of key support processes.
  

• Focus of knowledge and operations encompasses the site and extends to the group level.
  

• Scope of position is defined by basic problem solving and the relation to the overall assignment or project.
  

• Expertise and Practice with manufacturing environnement, PLC..
  

• MS SQL knowledge, Cisco basics, Practice in ticketing systems and SCCM, Active Directory
  

EDUCATION/EXPERIENCE QUALIFICATIONS

• BA/BS Computer Science or related field
  

• 3+ years working in Information Technology
  

• 3+ years working in Operations Technology & Industrial projects
  

• Experience in implementing and executing towards a Service Management Framework in a large organization
  

• Comfortable presenting technical topics to business associates
  

• Ability to develop appropriation requests and cost justification for IT projects
  

• Global and/or Cross-Europe cultural training or work experience
  

Skills and Abilities

• Excellent Written and Verbal Communication Skills
  

• Ability to multi-task
  

• Strong Process Orientation
  

• Excellent Customer Focus