Your mission

We are looking for a Customer Success - Admin (French speaking) to join our Care team in Lisbon!

In this role, you will be in direct contact with our customers to answer all their questions and help them manage their Lovys profile. Positive, you like to support and solve problems. You thrive in a customer relationship and support role. Rigorous in monitoring processes, you are also comfortable with writting and speaking in French.

Our ideal candidate likes to take on challenges and get their hands dirty. Empathetic and didactic, he/she knows how to put himself in the customer's shoes and understand his expectations easily. Excited about re-imagining insurance? Join us to build a company in motion and create the "Wow" effect that we want to create among our customers! Your Responsabilities

Administrative assistance on our Auto insurance products (verification of documents, modification of documents, follow-up calls, etc.)

Respond to our customers on all communication channels (email, chat, telephone, social networks)

Active collaboration on the missions of the Care Lovys department

Achieving quality of service and satisfaction objectives

Document the processes and improve the organization of Customer Care on a daily basis

Identify critical points and escalate customer feedback Your profile

We are looking for someone with:

• Operational experience in customer relations or customer support


• Perfect command of French is essential


• A perfect mastery of oral and writing redaction.


• Qualities of empathy & benevolence


• Strong appetite for execution, with attention to detail


• A good level of English (spoken fluently)


• Knowledge of insurance and/or experience in a startup are a plus. Why us?

A diverse team with +10 nationalities and great team spirit!

Work partially from home

Creative and innovative environment

Peer-to-peer training

Opportunity to join a great family

Competitive salary

Offsites and social events

Being part of one of Europe's fastest insurtech companies You don't like insurance?

That's good, neither do we, and that's why we created Lovys.

Lovys is the first all-in-one 100% digital insurance that drives:

• To create reliable protection - instead of disappointing insurance.


• To put an end to small asterisks and exceptions.


• To solve a problem in one click

For this reason, we are, of course, advocating the use of simple language. In concrete: we offer a monthly insurance subscription as an alternative to old contracts. The difference? In addition to a 100% digital experience, the customer can change or cancel his subscription at any time, but also customize it according to his needs.

Lovys is a technology company for insurance, founded in 2017 in the heart of Paris, France. We are a team of over 10 nationalities, working from 5 countries. We have recently fundraised a record amount of ?17M in insurtech in France and are growing very fast - join this exciting journey!

For more information: https://www.lovys.com/

Our CEO