Virtuo is your car, on-demand. We?re bringing all the freedom of driving without the burdens of owning a car for you, our cities & the planet.
Launched in 2016, our on-demand car rental app is releasing cities and their citizens from the burden of car ownership. Virtuo is freeing up space and time, putting the freedom of driving in people?s pockets, not parked on city streets.
Our mission is to create a delightful on-demand car experience.
Our vision is a future with no personal cars.
Key Facts
+2,000,000 downloads +100,000 users +4,500 cars +130 Virtuoses
Fundraising in 2021: ?96M (Investors: AXA Venture Partners (AVP), Bpifrance Large Venture, Alpha Intelligence Capital, H14, Groupe BPCE, Natixis, Balderton Capital, Iris Capital and RAISE France).
Rewards: Best apps on the app store 2016&18, BPI France, and 2021 FrenchTech Top 120.
We are in France, U.K, Spain, and Italy ( soon ), service available in 54 locations
We are VIRTUO
Virtuoso Mindset: We are talented, humble, and we always improve, experiment, and innovate.
Impact is our OS: We focus on what drives the most significant impact for our customers, partners, and team.
Responsible and proud: We are committed to our mission to free customers and cities from car ownership.
Togetherness: We help each other and grow stronger within and across teams.
Users are at the heart of everything we do.

• ? Owners, not renters: We don't settle until we achieve our objectives.

The opportunity
Are you ready to add a key brick in Portugal's mobility ecosystem, and to build a city without cars?
Are you keen to launch from scratch one of the most promising European mobility startups into a new market?
Operations is at the core of Virtuo, our motto: "Right car, right time, right location. Zero defects". The team is responsible for making strategic & operational decisions, to develop and run our business on the ground.
The Operations Executive role in Lisbon offers the opportunity to implement a new mobility player in a new country, with a model that proved its potential in 4 countries already. Working alongside smart colleagues in a stimulating start-up environment also represents the opportunity to shape the future of European mobility.
If you?re a natural-born leader who has always wanted to take part in the success of a start-up with global ambition, we would love to hear from you.
Your missions:

• Be the main person responsible for your region?s fleet (Portugal).
• Run complex, on-the-ground, day-to-day operations; craft and improve processes.
• Optimise our fleet main KPIs: # of damaged cars, utilisation rate, car delivery.
• Manage expert?s (cleaners/drivers) job?s in the city: onboarding, training & continuous improvement.
• Manage closely Virtuo stations: fleet allocation, be responsible for cleaning/convoys partners day to day management.
• Ensure our customer satisfaction is aligned with ambitious objectives by implementing demanding processes and monitoring them closely.
• Launch Virtuo in Lisbon, Porto & Faro by summer 2023 (6+ openings); build the OPS ecosystem from scratch.
• And much more! (Product improvement, ad-hoc projects, Admin, etc.).

• 
  What's cool about this job:
• Implement a business in a new city from scratch, but with a model that has been proven successful in already 20+ cities.
• Join a fast-growing start-up, a flagship of ?la French Tech 120 Startup? with incredible traction in Europe & be a part of an international team (over 4 countries).
• Work for a startup where your decisions will have an immediate impact.
• Participate in building the Virtuo Portugal team.
• Be a part of the whole Virtuo team, benefit from regular meet-ups with other countries, take advantage of their knowledge, while promoting your own market specifics.

You are the ideal candidate if:

• 1+ years of experience at a start-up/scale-up, in consulting or engineering & management.
• Start-up mindset: tenacious, and hands-on.
• Highly organised ? you are very analytical, rigorous, effective at managing deadlines, with strong attention to detail.
• Analytical, confident with numbers, and experienced in excel.
• Accountable, willing to take initiative, and to learn fast.
• Obsessed with the customer experience and inspired by mobility.
• Fluent in Portuguese & English, French/Spanish is a plus.

Recruitment process:
1. Discovery interview with our people team.
2. Interview with our Iberian OPS team.
3. Technical case debrief.
4. Culture Fit Interview.
Perks:
A competitive equity package.
Virtuo?s special discount code.
Flexible remote work policy.
Your whole work equipment provided with Fleex.
Career path development and training and programs.
Seminar, team building, and team events throughout the year.