Noesis is looking for a professional with the following profile:

Responsibilities:

• Responsible for the customer support experience with Microsoft

• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)

• Identify cases that require escalation (either technically or strategically)

• Create and maintain incident management requests to product group or engineering group

• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience

• Provide ramp activities, knowledge sharing, technical coaching and mentoring

• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)

• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Required Qualifications:

Windows System Administration/Configuration, including a good basic understanding of:

• Hyper-V management and VM deployment

• Clustering

• Resilient Storage technology (clustering, storage spaces direct)

• Windows backup and VSS

• Performance/Resource Monitor

• Event Logs & Auditing

• English Language: fluent in reading, writing, and speaking.

• Any another Languages (German, Spanish, French, Italian) are most them welcome- desirable

Experience in one or more of these areas strongly preferred:

• Registry

• User Accounts & Access Control

• Networking (TCP/IP)

• Storage Networking (RDMA, DCB and PFC, TOR switch) experience

• Windows Update management

• Kerberos and delegation

• Azure Portal User Experience

• Automated installation of Windows

• Server management tools

• Windows Admin Center

• Active Directory topology and management

• Network Tracing and analysis

• Network Virtualization (Hyper-V, SDN)

• Troubleshooting performance issues using PerfMon and other tools

If you meet these requirements and are interested in joining an audacious and innovative company, please send us a copy of your CV to <endereço ocultado>, including the job reference IJ_006__2_22_4530. Please check <endereço ocultado> to see all opportunities we currently have open, or feel free to send us a spontaneous application. Join us. Let?s innovate together!

Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/420891/microsoft-support-engineer-ii