Indie Campers is your go-to marketplace for road trips. Aggregating over 2.000 own vehicles plus the campervans, motorhomes and other recreational vehicles of countless individual and professional hosts, we operate across 14 European countries - Germany, France, UK, Ireland, Spain, Italy, Switzerland, Austria, Netherlands, Belgium, Sweden, Portugal, Croatia and Iceland - and are physically present in over 40 cities.

Founded in 2013 by 2 good friends, Indie Campers has set its mission on democratizing road trips by enhancing travel experiences and lowering prices for millions of travellers worldwide. We envision becoming the world's no. 1 road trip provider and are quickly expanding - vertically and geographically - to make it happen on a daily basis.With a deep technological focus and foundation, our challenges are both exciting and demanding, and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and hopping on an ever-developing journey.

Revenue

The Indie Campers Revenue team works across the user lifecycle to develop a compelling global marketplace and community around road trips. We employ data and insights to help us best acquire, engage, serve, monetise and retain travellers and hosts across all of our territories to ensure that our customers are able to go on amazing road trips around the world. The Revenue team consists of our Customer Excellence, Marketing, Supply, Revenue Management and Data teams, so the work you do will depend on your particular blend of skills but will always be customer-centric, data-driven and collaborative as we work on increasing customer choice, value and satisfaction. If you are someone who wants to be part of an exciting multi-cultural, high-growth business and is able to bring their drive and ownership to creating incredible experiences for our customers, we want to hear from you.

Lisbon

Our Lisbon office is located in the city center, known for its beautiful landscape, history and vibrant cultural scene. It is a place where our Product and Technology, Operations and Revenue teams meet informally, co-create together, have fun during lunch and enjoy our lovely barbecues at our terrace.

The Role

As Quality, Training & Knowledge management Lead, you will be responsible for the organizational training and quality strategy for all Customer Operation team verticals and will oversee its implementation & assess its outcomes. The Training and Quality lead will identify training and developmental needs and drive suitable training initiatives that build customer excellence knowledge.

The Training and Quality Lead will be responsible for training of all personnel within the team including new hire training and training for personnel as they move to different positions within the team. As trainer, will have a set program to ensure quality assurance of all transactional activities and will work directly with the managers on related issues for all QA interactions. Will also develop (or supervise the development) and manage all documentation associated within the group including training documentation and work instructions. The successful candidate will encourage and demonstrate team leadership, customer satisfaction, teamwork, and collaboration across groups. Also, should possess advanced communication, training, communication (written and oral), project management, and analytical abilities. You must have knowledge of commonly used concepts, practices, and procedures within training and quality and should be able to perform their duties based on instructions and pre-established guidelines. The candidate will perform a variety of complicated tasks and be able to work independently as well as in a team environment. A wide degree of creativity and latitude is required.

What you´ll do:.

• Identify and assess future and current training needs through job analysis, career paths, and consultation with line managers


• Research new training tools, supplies, and materials that can enhance training procedures while providing value to employees.


• Deploy a wide variety of training methods. Research issues and communicate findings to alleviate problems, inconsistencies, and improve overall customer satisfaction levels.


• Report current trends and make recommendations for improvement through coaching and/or training.


• Ensure Quality procedures, standards, documentation and reporting are maintained, updated and in compliance with quality performance standards. Responsible for developing, implementing, and managing an ongoing quality assurance program within each team.


• Track training/quality trends and make necessary changes to current programs.

Who you are:

• 2+ years of experience with training and quality processes


• Fluent in English. French or German are a big plus


• Experience working with internal/external stakeholders


• Experience communicating to a variety of audiences


• Analytical, problem-solving, negotiation and organizational experience


• After understanding the business flow, must be able to translate into training and quality programs.


• Proven ability to lead, teach and develop specialists and analysts to deliver key organizational goals.


• Intellectually curious and creative individual who is comfortable operating in ambiguity


• A strategic thinker with strong analytical and creative problem-solving skills.

What we offer:

• A dynamic position in a young, fast-growing and innovative company


• Continuous training and coaching to develop your skills


• Competitive package including private health insurance, Indie Benefits and book free roadtrips European-wide (subject to availability)


• International and informal work environment located in the heart of Lisbon.