Noesis is looking for someone that could work on the following practices inside of Digital Success:

• Implement new technical solutions that improve the operations on Digital products
• Identify and implement opportunities for automation
• Implement various configurations on systems owned by Digital Success (sys admin)
• Train Digital Success team members on newly adopted technology
• Help upskilling colleagues in technical tasks already in scope
• Be the bridge between other 3rd line teams and Digital Success from a technical perspective
• Develop new solutions on any platform that eliminate friction in end user experience
• Investigate and solve complex issues arriving to Digital Success team
• Produce easy to follow documentation, using language normal humans can understand

Qualifications:

• 2+ years experience in Service Desk position on an international environment;
• Strong technical background, both in software as in end user hardware;
• Experience in Mac and/or Windows configurations;
• Experience in Google Suite, Atlassian products;
• Experience in conferencing technologies is a plus;
• Good English;
• Availability for US Shifts 24x7 and on call.

Se reúnes estas condições e gostarias de integrar uma organização inovadora, que aposta continuamente na formação dos seus talentos, envia o teu CV para <endereço ocultado> para o nosso email, indicando no assunto a referência IJ_006__11_21_4219.

Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/416011/1st-line-support-service-desk