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Quality And Training Coordinator
de Conectys Lisboa em Lisboa (Publicado em 13-12-2021)
You come with:
- Experience in leading Trainers and Quality Teams, preferably in BPO environment;
- Proficiency on C1 level in English written and spoken + Proficiency on B2 level in other language written and spoken;
- Very Good Knowledge on Quality Standards: experience in quality, preferably in BPO environment;
- Experience in Training, preferably in BPO environment;
- Leadership skills: excellent oral and written communication skills;
- Adaptable to customer needs: oriented to solve customer requests; courteous attitude towards the customers and efficiently solving their issues;
- Ability to quickly learn, focus, have flexible thinking and emphatic behavior.
Your day in Conectys:
- You will manage groups of Quality Assurance Associates and Product Trainers for Specific accounts;
- You will have to meet all required deliverable for the project, enhance and optimize the QAT processes;
- You will provide added value service to the client and other stakeholders that make an impact on the client?s business;
- You will provide Coaching and development to your team members;
- You will collaborate with other stakeholders for project improvement initiatives;
- You will serve as a bridge between the QAT team and upper management.
We come with:
- 2 weeks Training from the Office/Lisbon;
- Multicultural environment;
- Career growth to other roles inside of the Sales & Marketing department;
- Office location ? Lisbon city center;
- Health insurance as of the 7th-month contract;
- Working on an international team.
Job Type: Full-time
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