Responsibility

• Analyze issues of business customers, partners, clients or internal stakeholder?s and find the best ways to resolve them;
• Address issues via chat, email or phone channels, following operating procedures;
• Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
• Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.

Your Profile

• Excellent communication skills in Arabic;
• Bachelor?s degree (preferred);
• General understanding of online marketing products/services being supported;
• Excellent communication skills;
• Problem-solving skills;
• Dynamic and organized.

Our Offer

• International career in a multicultural environment;
• Training and familiarization phase;
• Opportunity to grow in a multinational company;
• Refund of initial flight expenses;
• Private health insurance since day one in the company;
• Free Portuguese language courses, surfing, soft trekking and much more.

Job Type: Full-time