Welcome to Bosch

Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world. Start something big and become a part of forward thinkers where you can create something remarkable: Invented for life.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers. Our teams find fast and efficient solutions for thousands of people on a daily basis ? from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

Your contribution to something big:

As the "right hand" of the Operations Manager and working on a fast-pace environment, you will ensure an operation with a high standard of organization and planning, as well as efficient and profitable. We are looking for a methodical professional, with the highest capacity for organization and attention to detail.

Main functions and responsibilities:

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  Operations and services planning (workforce management)
  
• Reporting and Analysis
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  Leadership of profitability improvement programs
  
• Analysis and monitoring of customer satisfaction KPIs (e.g. NPS, C-SAT)
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  Project administration
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  Strong focus on tracking and traceability (e.g. KPIs, measures, projects, profitability, protocols, agreements)

Qualifications

What distinguishes you:

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  Professional with completed university studies in a relevant field
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  Minimum 3-5 years experience in similar functions (preferably in contact centers or services sector)
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  Extensive knowledge of BI tools and Excel proficiency
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  Analytical thinking and with ease for calculations
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  Strong focus on results and profitability
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  Bilingual Portuguese-English (exclusive)
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  Empathetic and open team player: transparent, good communicator, easy to get along with, cooperative and supportive with colleagues and clients
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  Knowledge and experience with process automation tools is a plus (RPA, AI)

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!