About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world?s most exciting brands. By choosing Webhelp you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:

As an HR Business Partner in Webhelp, you'll be part of a Passionate Game Changers team. You will be involved in a wide range of HR activities that will include supporting day to day operational needs & requests, promoting employees? development, and updating and adjusting HR policies and practices according to the needs of the organization / project.

As a HR Business Partner, you will:

· Act as link with operations to enhance engagement and satisfaction of employees.

· Support all HR related inquiries or requests with the support of HR Admin team.

· Oversee contract management, renewals, compensation, and benefits.

· Coordinate the welcoming & onboarding of new employees.

· Act as point of contact for all employees and be 360-degree advisor/consultant for all stakeholders.

· Analyse Turnover, Absenteeism and Performance KPI?s to provide info & develop actions plans.

· Follow up and support on assessments center, as part of our Talent Management program

· Work alongside with recruitment team to calibrate profiles and identify potential candidates for internal mobilities

· Provide support on site, alongside projects' management teams, and act as HR consultant for operational topics

· A to Z support on employee lifecycle, from onboarding to management of resignation processes

We are looking for:

· Proficiency in English (C1)

· Fluency in French (B2/C1) is a plus

· Human Resources Degree or in a similar field

· Previous Experience in Contact Center World in Management Roles is highly valued

· Knowledge of HR processes (assessments, interviews, resignations, labor law)

· Strong organization, communication, and Problem-solving skills

· Ability to work in a fast-paced environment

We offer you:

· Competitive base salary according to experience

· Meal allowance paid in voucher card (7,23? net per working day)

· Performance-based bonus

· Transportation allowance

· Private Health Insurance with a dental care plan

· Hybrid Work Model Culture - office in Parque das Nações (must be available to be in office a few days a week, as needed)

· Continuous development and career growth opportunities on a local and global level

Life at our company:

· Work with a diverse environment with people from over 58 nationalities

· Benefit from our modern amenities, many discounts in local businesses, free language courses, doctor on-site & remote, mental health check and appointments, diverse company events.

· We promote inter-company mobility to work at any of our sites around the world.

All submissions will be treated confidentially under the General Data Protection Regulation.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Job Type: Full-time

License/Certification:

• Work permit for Portugal? (Required)