TECHNICIAN APPLICATIONS SUPPORT (JOB NUMBER: 2110CIBIT8700)

About the job

• Corporate and Institutional Banking has an active IT ecosystem with its own IT backbone that involves a large workforce of IT employees working for DEV, Testing and Support projects.


• CIB ITO Production ensures the provision of industrialized and digital production services. The objective is to offer innovative products and services to its customers in a performing, global and secured environment in order to speed up delivery and time to market. CIB ITO Production manages operational risk by running stable and robust IT production platforms. CIB ITO production hosts critical service delivery scope comprising of Global Markets, Global Banking, Client & Employee, ALM&T and BP2S


• The C&E ? Client and Employee APS Department primarily provides functional and technical support to the application portfolio, which manages End2End Lifecycle of the BNP Paribas Client from prospection until Client Servicing. The application covers business functionality starting from Onboarding of the clients by ensuring 360° due diligence (KYC), maintaining the relationship throughout the lifecycle and delivering robust and timely client servicing using highly scaled in-house and 3rd party applications


• BNP Paribas is looking for dynamic and highly motivated individuals for the role of Application Production Support. The person will be responsible to provide level 1 and level 2 support. The role will be challenging and will involve high level of commitment and pro-activeness to maintain the 24*7 availability of the applications while being leveraging on other sites in follow the sun model.


• Job profile at a glance, the role will mainly focus on the functional & technical support of in-scope applications, monitoring, troubleshooting, resolving and communicating the production events to end users and stakeholders. The event can be of various type and nature, ranging from simple application error or the infrastructure issue related to server crash.


• The main responsibility will be to support end users and provide after care support by resolving incidents whilst leveraging on the systems technical architecture knowledge. Provide technical support by ensuring the smooth execution of batches, delivering the production changes, manage Incidents and problem within the in-scope applications. The role also needs to ensure high availability of the application. Ensure that all relevant events and issues are recorded and resolved in timely manner.

Your Main Activities Are

• Request, Incident and Problem Management


• Application and Batch Monitoring and follow up


• Continuous Service Level improvement


• Maintenance and enhancements

Profile and Skills to Success

• Behavioral Skills
  
  • Ability to provide step-by-step functional and technical help, both written and verbal.
  
  
  • Ability to diagnose and troubleshoot technical and functional issues.
  
  
  • Enthusiastic to work in challenging environment.
  
  
  • Excellent problem-solving and communication skills
  
  
  • Ability to Collaborate /Team Work in multi-location distributed environment.
  
  
  • Decision Making
  
  
  • Client focused
  
  
• Transversal Skills:
  
  • Ability to understand, explain and support change
  
  
  • Analytical Ability
  
  
  • Ability to develop others & improve their skills
  
  
  • Ability to develop and leverage networks
  
  
• Technical Skills
  
  • Prior experience of Production Support preferably in financial / banking sector.
  
  
  • Strong experience with SQL databases such as Oracle DB and / DBeaver
  
  
  • Ability to extract information from SQL database by creating and maintaining SQL queries
  
  
  • Ability to understand the data model
  
  
  • Experience with Linux and Windows based infrastructures.
  
  
  • Ability to list processes
  
  
  • Ability to check server resources
  
  
  • Ability to start / stop / restart an application or a service
  
  
  • Ability to analyze monitor and collect logs for escalation
  
  
  • Experience with production tools
  
  
  • Understand the information collected by the monitoring tools
  
  
  • Ability to manage ITIL processes in Service Now
  
  
  • Basic knowledge of the following tools: GeneOS & Service Now
  
  
  • Basics with a scripting language such as Bash, PowerShell and PL-SQL
  
  
  • Ability to write a small sample application to validate configuration / connectivity
  
  
  • Ability to maintain scripts in Bash or PowerShell, to execute directly on Linux / Windows hosts
  
  
  • ITIL certification will be considered as an asset
  
  
• Availability
  
  • Flexible in working on public holidays and weekends to deliver production changes and participate in Infra activity.
  
  
  • Available for on-call support
  
  
• Spoken Language
  
  • English ? Fluent
  
  
  • French ? Good to have.
  
  

About the Team

• Cord&OneKYC APS guarantees the CIB client onboarding workflow, client referential, client due diligence across the client lifecycle, KYC repository and a data distribution platform application stack.

Why joining BNP Paribas?

• Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe’s banking history. It has a presence in 68 countries, with around 193 000 Employees ? including more than 148 000 in Europe.

• Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

• International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

• Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

• Please note that only applications submitted in English will be considered.

• In case you are selected for this role, further documentation will be requested to support your hiring process.

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