About the Job

To serve and process operations for the 13,000 Corporate and Institutional Clients based in 57 countries, BNP Paribas CIB relies on its IT & Operations (ITO) departments.Built in 2012 from Capital Markets and Corporate Banking ITO teams, ITO Client Management regroups more than 1200 employees present in 38 countries.

Client Management is a department focused on the Client and its main mandate is to provide him with high quality and be-spoke services according to its needs and potential, while being aligned with CIB Businesses? strategies.

Client Management department covers IT, Operations and Transformation. All these teams share a common motto: create added value for Clients while protecting the Bank.

Within the Global Markets Client Management division of BNP Paribas CIB, the Global Client Services Reporting team?s objective is to provide our clients with a top of the range service and ensure a dedicated follow up of their products.

Working closely with the different Global Market teams ( Sales , Business manager , Middle and Back Office, etc ) , métier ( GECD and FI ) and products ( Equity, Commodities, Credit, FX and Interest Rate derivatives, etc ), the Global Client Services Reporting Team engages all level of management internally and externally in developing operational efficiency to advance the firm to firm relationship.

Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on any Post trade services.

Your Main Activities Are

• Manage client queries related to Audit Confirmations

  
  

  • Ensure any request regarding Audit Confirmations

    
    

  • Maintain a close relationship with VIP clients

    
    

• Produce day to day services Audit Statements

  
  

  • Ensure the audit reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports

    
    

  • Ensure daily controls and distribution

    
    

• Ensure Operational efficiency

  
  

  • Maintain, enhance and develop relevant operational related policies and procedures.

    
    

  • Propose and / or sponsor any improvement ( automate ) that could help to streamline or secure processes

    
    

  • Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT)

    
    

• Maintain internal network

  
  

  • With the Sales dedicated to the client to get an accurate and updated understanding of the client need

    
    

  • With Back and Middle Offices to ease problem solving through a partnership based relation

    
    

  • Share and disseminate the common objective of global client satisfaction

    
    

• Achieve Client Satisfaction

  
  

  • Advocate for client while upholding bank policy and industry regulation

    
    

Profile and Skills to Success

• Bachelor Degree in Economics, Finance, Management, Business Administration (or similar areas)

  
  

• Fluent in English - any other language is a plus

  
  

• Experience in banking or relevant experience is a plus

  
  

• Knowledge of Global Markets, related products, and derivatives and processes is a plus

  
  

• Ability to work with MS Office (namely, Excel)

  
  

• Innovative and creative

  
  

• Rigorous to ensure quality

  
  

• Strong interpersonal skills

  
  

• Excellent verbal, presentation and written communication skills

  
  

• Excellent analytical and problem solving skills

  
  

• Be client oriented

  
  

Why joining BNP Paribas?

• Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 68 countries, with around 193 000 Employees ? including more than 148 000 in Europe.

• Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

• International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

• Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

• Please note that only applications submitted in English will be considered.

• In case you are selected for this role, further documentation will be requested to support your hiring process.