About the job

The Global Markets Client Support Officer is responsible for the correct and timely production and distribution of various reports (valuation, event notifications and regulatory reports) and for providing the client with an indicative price of their product at a given point in time. The officer is also the entry point for any client enquiries regarding their reporting needs. They officer is responsible for the clear and correct communication to the client regarding new rules and regulations and will work together with the project team and the client to make sure all documents and information exchanges are carried out properly and with the correct timeframe.

Your Main Activities Are

• Ensure any request escalated (Confirmation , settlement , valuation explanation, etc.) is answered in a timely manner.

  
  

• Ensure escalation of any incident to Operational Client Relationship Manager (OCRM) and local management.

  
  

• Ensure reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports.

  
  

• Be able to handle, escalate, investigate and report on valuation, audit and regulatory reporting queries.

  
  

• Advocate for client while upholding bank policy and industry regulation.

  
  

• Develop Business to Business relationships across product disciplines and functions.

  
  

• Participate in the preparation and sending of mass mailing campaigns aimed at clients.

  
  

Profile and Skills to Success

• Experience in banking or relevant experience is a plus

  
  

• Knowledge of Global Markets, related products, and derivatives and processes is a plus

  
  

• Ability to work with MS Office (namely, Excel)

  
  

• Innovative and creative

  
  

• Rigorous to ensure quality

  
  

• Strong interpersonal skills

  
  

• Excellent analytical and problem solving skills

  
  

• Be client oriented

  
  

• Bachelor Degree in Economics, Finance, Management, Business Administration (or similar areas)

  
  

• Fluent in English

  
  

Why joining BNP Paribas?

• Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 72 countries, with around 200 000 Employees ? including more than 150 000 in Europe.

• Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

• International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

• Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

• Please note that only applications submitted in English will be considered.

• In case you are selected for this role, further documentation will be requested to support your hiring process.