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Team Manager French
de Conectys Lisboa em Lisboa (Publicado em 12-10-2021)
Location Bucharest
You come with:
PC Literate with Microsoft office;
Language: C1 French + B2 English;
· Experience in a travel industry is a plus;
· Experience with Quality Monitoring is a must (not necessarily to have a specific role in QA but to have experience in performing QA tasks);
· At least 3-4 years of experience in a customer care environment, including at least 1 year in a leadership role.
Your day in Conectys:
· The Team Manager provides leadership to employees in their team (15-20 agents);
· Leads employees by monitoring the quality and quantity of the performance of daily work and supervising, instructing, coaching and motivating employees;
· Performance appraisals. Conduct performance appraisal and development interviews with team members;
· Initiating exit procedures if necessary;
· Recruitment and Selection. Depending on the organization, a manager may be involved in the process of recruiting and selecting new employees, staff orientation and training, maintaining a safe work environment, and personal development of staff.
We come with:
· An attractive salary and performance bonuses;
· Full time Contract;
· Meal tickets, private medical insurance and other benefits;
· Work from home possibility (during the covid-19 pandemic);
· A professional work environment in a fast-growing company;
· International career opportunities.
You come with:
PC Literate with Microsoft office;
Language: C1 French + B2 English;
· Experience in a travel industry is a plus;
· Experience with Quality Monitoring is a must (not necessarily to have a specific role in QA but to have experience in performing QA tasks);
· At least 3-4 years of experience in a customer care environment, including at least 1 year in a leadership role.
Your day in Conectys:
· The Team Manager provides leadership to employees in their team (15-20 agents);
· Leads employees by monitoring the quality and quantity of the performance of daily work and supervising, instructing, coaching and motivating employees;
· Performance appraisals. Conduct performance appraisal and development interviews with team members;
· Initiating exit procedures if necessary;
· Recruitment and Selection. Depending on the organization, a manager may be involved in the process of recruiting and selecting new employees, staff orientation and training, maintaining a safe work environment, and personal development of staff.
We come with:
· An attractive salary and performance bonuses;
· Full time Contract;
· Meal tickets, private medical insurance and other benefits;
· Work from home possibility (during the covid-19 pandemic);
· A professional work environment in a fast-growing company;
· International career opportunities.
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