Location Bucharest

You come with:

PC Literate with Microsoft office;
Language: C1 Dutch + B2 English;
· Experience in a travel industry is a plus;

· Experience with Quality Monitoring is a must (not necessarily to have a specific role in QA but to have experience in performing QA tasks);

· At least 3-4 years of experience in a customer care environment, including at least 1 year in a leadership role.

Your day in Conectys:

· The Team Manager provides leadership to employees in their team (15-20 agents);

· Leads employees by monitoring the quality and quantity of the performance of daily work and supervising, instructing, coaching and motivating employees;

· Performance appraisals. Conduct performance appraisal and development interviews with team members;

· Initiating exit procedures if necessary;

· Recruitment and Selection. Depending on the organization, a manager may be involved in the process of recruiting and selecting new employees, staff orientation and training, maintaining a safe work environment, and personal development of staff.

We come with:

· An attractive salary and performance bonuses;

· Full time Contract;

· Meal tickets, private medical insurance and other benefits;

· Work from home possibility (during the covid-19 pandemic);

· A professional work environment in a fast-growing company;

· International career opportunities.