ManpowerGroup is recruiting a Customer Support Agent to represent our client?s brands by delivering outstanding customer service queries with clarity, passion and enthusiasm. The agent will also answer queries across a number of channels including email, chat, and phone.

Your responsibilities

· Handle and carefully respond to all customer inquiries by email, chat and phone;

· Follow up to customer inquiries by taking specific action in a timely manner;

· Engage with customers in a friendly and professional manner while actively listening to their concerns;

· Aim to resolve issues on the by phone call and be proactive;

· Work with other departments together, for example Sales and Marketing.

What we are looking for

· Superb written and oral communication skills in Italian (C2 level) and good understating in English (B2 level);

· Ability to work independently and in a team environment;

· Resilient and calm with an ability to assist customers and drive brand loyalty;

· Good listening skills and extreme attention to detail;

· Proficiency with desktop computer system and internet skills;

· Prior customer service experience;

· Self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment.

What we offer

· Strong possibility of career progression;

· Family environment, small teams, regulated working hours;

· Initial and continuous training;

· Work contract ? Full time position;

· Professional hardware: everyone can use a Mac;

· Opportunity to work in a multicultural environment.

Location: From Home

Interested? We are looking forward to your application!

Tipo de oferta: Full-time

Horário de trabalho:

• Turno de 8 horas

Teletrabalho:

• Sim