About the job

• 
  

  Active part of a team working towards a common goal, following procedures and work organisation

  
  

• Deal with several departments and interact with different BP2S activities, allowing for the opportunity to expand the knowledge of all team members

  
  

Your Main Activities Are

Controls and procedures

• Check internal procedures database and market updates and act in accordance with its specificities

  
  

• Prepare and update procedures related to the activity in line with management validation

  
  

• Rigorous execution of the tasks included in the daily PM checklist

  
  

• Process repairs, rejections, cancellations and validations

  
  

• Process manual creation, matching proposal, crossborders, simulation, loops, neetings and partials

  
  

• Perform controls under the scope of the activity

  
  

• Manage email inboxes, phone calls and follow-up of requests

  
  

• Manage internal systems by monitoring and following up on issues

  
  

• Investigate and explore information by analysing the internal system information

  
  

• Ensure that exceptions are escalated and properly reviewed, researched, documented and solved

  
  

Reports and KPIs (when applicable/requested)

• Extract reports

  
  

• Gather information and figures from the different operations and procedures, and report them to support the decision process (Wolferine)

  
  

• Set out statistics from the activity

  
  

Ensure client satisfaction

• Follow up on clients? instructions

  
  

• Ensure that clients? queries (internal) are dealt with in a timely and adequate manner

  
  

• Check, analyse and escalate errors

  
  

• Provide and/or disseminate information to the Account Manager and propose solutions in order to improve client satisfaction

  
  

• Respect the norms and standards of BNP Paribas Securities Services

  
  

• Perform tasks and/or participate in projects needed for the efficient achievement of BNP Paribas Securities Services objectives

  
  

Profile and Skills to Success

• Required level of education: Bachelor?s Degree

  
  

• Fluent in French and English (both mandatory)

  
  

• Attention to detail / rigor

  
  

• Financial Markets knowledge is desirable

  
  

• Organization and Strategy skills

  
  

• Ability to collaborate / Teamwork

  
  

• Creativity & Innovation / Problem solving

  
  

• Client focused

  
  

Why joining BNP Paribas?

• Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 72 countries, with around 200 000 Employees ? including more than 150 000 in Europe.

· Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

• International reach
  

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

• Diversity and Inclusion commitment
  

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

• Please note that only applications submitted in English will be considered.
  

• In case you are selected for this role, further documentation will be requested to support your hiring process.