At ConvaTec, our vision is to develop pioneering trusted medical solutions to improve the lives we touch. We are a global medical technology business focused on serving people and care givers in the areas of advanced wound care, ostomy care, continence and critical care and infusion care. We devise, develop and manufacture innovative products and services that support people with deeply personal and challenging medical conditions, helping to improve care for them and giving them greater confidence, freedom and mobility.

We are guided by our five core values, that shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What's Right. We are a global Group, with over 9,000 employees and in 2019, our Group generated revenues of over $1.827 billion. To learn more about ConvaTec, please visit www.convatecgroup.com.

Every day, our products improve the lives of millions of people around the world. We're hugely proud of this, which is why we're transforming our business to reach millions more. Join us as a Continuous ServiceNow Developer, and you'll drive progress that really means something.

Purpose of role

This position is responsible for developing the ConvaTec?s ServiceNow environment across production and non-production instances.

The ServiceNow developer will work closely with the ServiceNow Admin to perform application maintenance including incident and problem management and error identification and remediation. This position works closely with the rest of the Automation and Continuous Improvement team to review, test, package, and commit configuration for production release.

Key Duties & Responsibilities

• Resolves the resolution of data and Discovery errors, issues, and discrepancies.
  
• Performs data analysis
  
• Works with cross-functional SMEs on issue resolution and process compliance
  
• Manages and resolves incidents, problems, and requests against ServiceNow applications/services including engagement with ServiceNow HI support where necessary
  
• Reviews, tests, and migrates configuration for production release
  
• Assists program manager in driving ServiceNow upgrade planning and execution
  
• Assists instance Security, User/Group Access/Access Control Lists
  
• Assists instance patching
  
• Assists in training of core platform navigation and features (e.g. reports, filtering, favorites, etc.)
  
• Contributes to ServiceNow knowledge base
  
• Assists platform integrations
  
• Champions standards and best practices
  

Professional Competencies

• 3 years of experience with Javascript and SQL (Mandatory)
  
• Strong technical foundation and knowledge of the ServiceNow platform (Mandatory)
  
• Knowledge and experience in requirements documentation, test case writing, story acceptance criteria, and technical functional design
  
• Experience with business process design
  
• Strong business acumen
  
• Ability to work across diverse organizations and build effective relationships/partnership
  
• Familiarity with remediating pattern, probes, and sensor issues
  
• Experience with creation and/or validation of relationships data
  
• Knowledge of ServiceNow's Common Service Data Model
  

Personal Competencies

• Conducts solid stakeholder and risk analysis on key issues
  
• Weighs alternatives and considers service, business and financial implications of decisions
  
• Flexibility to adjust administrative activities in support of the business needs
  
• Removes barrier to change
  
• Accomplishes results through influencing other team members and/or leaders
  
• Acts as an advisor to others
  
• Provides guidance, constructive input and motivation to less experienced team members
  
• Work is guided by long-term objectives
  
• Translates business plans into objectives for the ServiceNow portfolio
  
• May influence and/or develop broad programs and initiatives
  

Experience

• Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas
  
• Experience with Customer Service Management, Governance Risk and Compliance, Integration Hub and scoped applications a plus
  
• Familiarity with ServiceNow Common Service Data Model (CSDM)
  
• Subject matter expertise in ServiceNow Discovery
  
• Solid experience with conflict resolution
  
• Strong interpersonal/relationship management skills
  
• Ability to execute and prioritize a number of tasks simultaneously
  
• Outstanding problem solving and analytical skills
  
• Outstanding communication skills, both oral and written
  

We offer

• Competitive remuneration package
  
• Modern office in Lisbon city centre
  
• High performance through teamwork, with collaborative spirit across the organization at all levels
  
• ?Inspiring purpose? being the driver of everything we do
  

Our progress will give you countless opportunities to move forward too. Seek out new challenges, and you?ll find them. Stretch your thinking, and you?ll find new ways to make an impact. And if you embrace the opportunity to drive your own growth, you could go further, and achieve more, than ever before.

This is a big step forward.

This is work that?ll move you.

#LI-PF1

ConvaTec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives: ConvaTec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any ConvaTec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of ConvaTec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

If you are an active employee at ConvaTec, please do not apply here. Go to the Career Worklet on your Workday home page and View "ConvaTec Internal Career Site - Find Jobs". Thank you!