Must have:

Service Desk

Communication Skills

We are looking for someone that could work on the following practices inside of Digital Success:

• Implement new technical solutions that improve the operations on Digital products

• Identify and implement opportunities for automation
• Implement various configurations on systems owned by Digital Success (sys admin)
• Train Digital Success team members on newly adopted technology
• Help upskilling colleagues in technical tasks already in scope
• Be the bridge between other 3rd line teams and Digital Success from a technical perspective
• Develop new solutions on any platform that eliminate friction in end user experience
• Investigate and solve complex issues arriving to Digital Success team
• Produce easy to follow documentation, using language normal humans can understand.

• 2+ years experience in Service Desk position on an international environment
• Strong technical background, both in software as in end user hardware
• Experience in Mac and/or Windows configurations
• Experience in Google Suite, Atlassian products.

• Experience in conferencing technologies is a plus
• A degree in Computer Information Systems is a plus