We’re supporting some of the most well-known brands in the on-line travel industry from our Contact Center in Lisbon, Portugal. We help travelers to easily research, plan, book and experience their holidays or business trips, wherever they may be.

In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery. Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the "COVID Clean" certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus. At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance. We remain committed to the necessary measures so that all TP employees are and feel safe at work!

Our Client

Expedia is one of the leading online tour operators worldwide. Striving to be the absolute best in customer care and customer satisfaction, Expedia has many partner companies such as hotels.com and hotwire united over the past years, offering a variety of solutions for all the needs of travelers. Together with its affiliates Expedia is responsible for over 100 locations in more than 60 countries.

Responsibility

Assist customers while online booking of hotels, holiday packages and other travel-related services;
Telephone booking of services / sales (for incoming customer calls only);
Provide helpful and effective service for both “in travel” and “post travel” concerns;
Assist customers with questions regarding payment, changes, cancellation or any other concerns.


REQUIREMENTS
Native level of spoken and written Italian (mandatory);
Good level of English (minimum B2);
Passionate about traveling;
Familiarity with the travel industry (popular destinations, airlines, hotel chains);
Contact Center experience is a plus;
Good working knowledge of computers, MS Office and common internet applications;
Excellent communication skills and interpersonal skills.
OFFER
Excellent work opportunity in a leading multinational company;
Stable work and career progression;
Intensive training and integration phase;
Fixed-term, renewable employment contract;
Long-term career opportunities;
Health Insurance since day one in the company;
Annually complementary return flight to your home country (within Europe);
Possibility to live in one of our apartments;
Free organized sport activities and events.