• HCL Technologies is a next-generation global

technology company that helps enterprises reimagine their businesses for the

digital age.

• With a worldwide network of Research &

Development, innovation labs and delivery centers, and 159,000+ employees

working in 50 countries, HCL serves leading enterprises across key industries,

including 250 of the Fortune 500 and 650 of the Global 2000.

• HCL puts employees at the forefront of

innovation where they innovate and collaborate with each other and with

customers to seed, nurture and harvest ideas

Tasks

Main Responsibilities

Work as an Individual Contributor to some of the key responsibilities from the following overall items listed below ?

• Create a customer account in SAP; perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed.


• Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month-end accruals, generate month-end reports.


• Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.


• Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required


• Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.


• Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders


• Product promotion rules checking, product catalog update, payment of MSLA kits to vendor, and tracking quantity of MSLA kits


• Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities


• Update Global Smart Form; Travel & Entertainment expense report review


• Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.


• Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.


• Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.


• Attend customer calls, emails, chat and respond to requests.


• Create exceptional customer experience for the given customer segments in line with SLAs with a focus on First Contact Resolution and low customer effort.


• Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.


• Proofreading (European languages), basic translation, mass communication, price communication, and ad-hoc requests.

Functions

Functions

• Invoice Management including


• Billing


• Dispute Management


• Account Setup & MDM


• AR including


• Collections & Cash Applications


• Ledger Account Management


• Customer Inquiry and Service Request handling


• Client Solutions


• Order Processing

Type of Process:
Voice/Chat/Email/Data Entry

Soft Skills

• Excellent communication abilities


• Good listening and comprehension abilities


• Ability to effectively communicate, probe, and understand customer issues and provide first call resolution


• Good interpersonal and issue resolution skills


• Strong collaboration and coordination skills.

?

Requirements

Qualification and Experience

• Minimum of a Bachelor's degree or equivalent in business or a departmentally related


• 0-2 years


• Required Language Thresholds:

o? B2/C1 level in any of the following languages: French

B2 level in English

Domain Experience

Any one of the following functional experience will be required:

• Order Management


• MDM


• AR

Billing

• Accounting / AP


• Logistic Experience

Technical Application

• User Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC, etc.)


• Good MS Office skills

Benefits

We're offering these benefits

• Competitive Salary.


• Relocation Package.


• Meal Allowance on Card.


• Career Progression Opportunities.


• Parenthood Program.


• Well-rounded Health and Life Insurance Packages.


• On-site gym: includes indoor pool access, fitness classes, and a football pitch.