Your Role

Are you looking for your next career move working in the digital marketing and sales area? Do you have previous experience managing medium-sized teams, ensuring that they deliver the best service possible? We are looking for someone to meet and exceed targets and expectations, someone who would like to coach, support, and motivate our teams on a day-to-day basis. Interested? You might be the Supervisor we are looking for!


In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery. Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the ?COVID Clean? certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus. At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance. We remain committed to the necessary measures so that all TP employees are and feel safe at work!

Responsibility

• Manage a team of Customer Service Representatives;
• Responsible for the development of each individual, to be accountable for the quality, productivity, and attendance of the team;
• Proactively maintain and deliver the required service levels to maximize the productivity in the team to ensure the desired operational margin;
• Motivate the team and develop actions plans for continuous improvement, reporting to the Operations Manager and the client.

Your Profile

• Fluency in English (minimum B2 level);
• Experience in digital advertising, market research, or sales;
• Experience in contact center and customer service;
• Experience in team management;
• Management, interpersonal, and teamwork skills;
• Analytical and Leadership skills;
• Achievement orientation and job motivation;


• Please note that we will only consider CV if submitted in English.
  

Our Offer

• Excellent work opportunity in a dynamic leading multinational company;
  
  • Possibility of cooperation with leaders in various industries;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events;
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.


With a team of more than 11 000 employees, from 97 nationalities, we provide services in 37 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute, with three ECCCSA awards and also considered one of the Best Workplaces to work in 2021. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. We were considered the fast-growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.


Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. We are trusted with billions of unique interactions worldwide and we want you to be part of it.