Flexible location across Europe

We are looking for a Business Analyst to join our Orchestrated Customer Engagement Delivery team. This role forms part of the Global Delivery function, aiming to deliver innovative technology-based applications & services to our customers. This team focuses on business development support, analysis, design, project management, implementation, rollout and ongoing service of client offerings utilising IQVIA and non-IQVIA data sources.

Responsibilities

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  Gather and document business requirements and align with technical team to define the technical specification to meet the expected outcome
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  Manage customer workshops, meetings, demos & PoCs
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  Bring demos to life to help articulate value proposition during business development process. Ensure that platform capabilities are used to their full ability and that customer has a true understanding of what to expect on the outcome
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  Work in cooperation with project managers, system architects and delivery teams
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  Keep up to date with platform road map, features & functions
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  Provide input into and/or lead Integration and User Acceptance Testing and review training material development
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  Manage prioritization and resolution of defects
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  Play active role in project plans setup, priorities, timelines assessments and resources allocations
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  Act as an advocate for clients by submitting new requests to the internal Product Management team(s) to support continuous product evolution and enhancement
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  Proactively develops broader and deeper knowledge of technology/services solutions and trends for the pharmaceutical/healthcare/life sciences market

Skills and Experience

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  3?5 years of related experience in consulting or services delivery, ideally in pharmaceutical/healthcare/life sciences industry in areas like sales, marketing, and commercial operations
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  Solid client influencing and relationship building skills
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  Knowledgeable on project management skills (ability to manage multiple projects, stakeholders, juggle priorities and deliver to tight deadlines)
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  Proven experience in Business Analysis and Requirements Definition for Information Management and/or CRM/Multi Channel Marketing solutions implementation
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  Experience database technologies and data model experience (SQL Server, Oracle, MySql)
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  Outstanding verbal and written communication skills, and fluent in English
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  Highly proactive / self-starter (project tasks, self-directed learning, etc)
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  Salesforce Admin 201 certification and/or Salesforce Marketing Cloud Email specialist
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  Good knowledge of Agile and Waterfall project management methodologies
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  Experience in a Technology based Service delivery and SaaS solutions
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  Experience working with multi-cultural teams and different time zones
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  Availability to travel regionally up to 50%

Learn more here: https://www.youtube.com/watch?v=G9HJfI2Iav0

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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible ? to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.