Our customer is a German manufacturer of high-end domestic appliances and commercial equipment, headquartered in Gütersloh. The company was founded in 1899, and it has always been a family-owned and run company.

Tasks

Are you French native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the happy city of Lisbon?

We have the perfect opportunity for you!

The Role

As a customer advisor specialist in this project, your daily responsibilities will include:

• Provide first contact resolutions to customer queries


• Offer specialized customer support through written and phone communication


• Build meaningful relationships, answering customers questions in a courteous, friendly, and professional manner


• Meet and exceed our customer service quality goals, compliance regulations, and productivity targets


• Create an amazing customer experience that people value and we are proud of


• Be responsible to follow the direction of management and provide feedback

Requirements

Your profile

• Native or proficient level of French (C2)


• Advanced level of English (at least C1) both verbal and written


• Strong communication skills ? with excellent phone conversation skills, attentive listening, and superior writing skills


• Analytical and problem-solving skills with strong attention to detail


• Desire to learn and advance, be a curious investigator and problem solver


• Must hold EU citizenship or valid work permit for Portugal


• Be a local candidate or willing to relocate to Portugal

Benefits

Benefits

• Competitive wages


• Paid professional training


• Employee discounts


• Private healthcare & dental insurance (after six months of employment)


• Growth opportunities through various development programs


• Fun and engaging company-wide initiatives, including our SitelFit wellness program


• Job stability


• Life-long skills and experience


• Excellent work culture

Location

Lisbon, Portugal