About the job

Within Client Management Support, the CMTO team is the front line operational point of contact, acting as the Client?s Electronic Banking Expert.

The main responsibility is to manage the smooth onboarding of Corporate Clients from an e-banking perspective on items such as contracting, training and day-to-day support

Your Main Activities Are

• Provide CIB Cash Management with general administrative support (liaison with L3 support departments)

  
  

  • Provides CIB Clients with Cash Management support

    
    

    • Handles Cash Management product administration

      
      

    • writes 1st drafts of cash-management contracts on the basis of local templates

      
      

    • provides CSD client admin team with client conditions for account opening process when special conditions are granted

      
      

    • ensure smooth installation of standard cash management solutions

      
      

  • Provides CIB clients with Cash Management support

    
    

    • Manages daily client technical requests with regard to the E-Banking platform (Connexis) and other standard CM products.

      
      

    • Liaises with other internal parties for standard clients issues

      
      

    • Inform clients of identified incidents and communicate with different 2nd level supports (including Connexis Cash Support team) to solve incidents
      

Profile and Skills to Success

• Bachelor degree, preferably in Economics, Finance, Business Administration or equivalent

  
  

• Up to 2 years of experience in Customer Service Desk, IT Support or Payments Back Office

  
  

• Basic Banking Industry knowledge

  
  

• Basic knowledge of Cash Management products

  
  

• Previous experience of working with E-banking products including payment formats (Connexis Cash, XML, MT101 etc.) is a plus

  
  

• Basic XML (ISO 20022) knowledge

  
  

• Analytical and Problem solving mind-set

  
  

• Excellent Client communication skills, phone / mail / WebEx

  
  

• Excellent communication skills

  
  

• Take initiative, propose & signal improvements/changes

  
  

• Fluent in English

  
  

• Other European Language is a plus

  
  

Why joining BNP Paribas?

• Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 72 countries, with around 200 000 Employees ? including more than 150 000 in Europe.

• Our presence in Portugal
  

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

• International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

• Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

• Please note that only applications submitted in English will be considered.

• In case you are selected for this role, further documentation will be requested to support your hiring process.