THE ROLE

Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows. This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

WHAT YOU'LL DO

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  Respond to Customer Inquiries via several channels (Chat, Email and Telephone);
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  Provide information with regards to products/services and other related inquiries;
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  Be the face of Farfetch to our customers and partners alike.

WHO YOU ARE

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  Experienced in customer service (minimum of 1 year), preferably in a fashion environment;
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  Fluent in English and German (mandatory);
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  Proficient in the use of IT systems, both customer service specific and windows packages;
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  Highly skilled in written and verbal communication;
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  Skilled in listening;
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  Able to work under pressure;
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  Knowledgeable of fashion/fashion brands;
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  Able to exceed customers? expectations;
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  Confident and articulate;
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  Hardworking and passionate.

Through your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH. We?re passionate about creating the conditions for Farfetchers to grow and develop but we?re also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.