About the job

Electronic Client Solutions (ECS) is a global team within Electronic business & Markets, based in London, New York and Singapore. ECS represents the backbone of BNP Paribas?s Electronic Business & Markets group.

Its core function is to provide a single point of contact for Client queries for all our Electronic products and services. ECS supports Clients, ECNs and external counterparties, in conjunction with Sales/Trading teams and is responsible for both Client Enablement and Client Service across all our Ecommerce platforms.

Its responsibilities fall into three main business/product lines and are organised respectively into three sub teams:

• FX eCommerce
  

• Rates/Credit eCommerce

  
  

• Structured Products/Derivatives eCommerce

  
  

ECS provides the highest level of service to our external and internal clients to position BNP Paribas as a leading provider of Electronic Markets solutions; Its? aim is to cultivate, maintain and industrialise our relationships with Clients, Vendors and 3rd Party providers through excellent customer service, in order to significantly improve our electronic offering and increase our market share.

Your Main Activities Are

Client Enablement

• Responsible for managing and implementing all Client and User Enablement requests to BNP Paribas electronic trading platforms. These include ECNs, Multi Dealer platforms, Single Dealer Bank platforms and FIX API Connections;
  
• Work closely with the sales, trading and support teams globally to manage the configuration of Pricing and Client margin across multiple electronic platforms and systems;
  

Business Support

• Troubleshoot and Resolve issues across all BNP Paribas electronic products and services as effectively as possible. Escalate issues to the relevant teams and ensure a quick and effective resolution every time;
  
• Proactively monitor the status of all systems and electronic trade flows, and ensure that clients are connected, being priced and able to trade at all times;
  
• Provide support to several teams and monitor flows using data-mining analysis and generate intelligent triggers to act on;
  

Pricing Configuration

• Manage all pricing and tier changes for Sales and Trading in the respective gateways and configuration tools;
  
• Manage price controls and limits across all products and ensure that all changes are properly controlled and approved prior to implementation;
  

eBusiness Optimisation

• Client Engagement Activities: Monitor new client activity, follow up on credit and limit issues, monitoring of dormant clients and users, follow up calls post Go live etc.;
  
• Conduct client feedback surveys to ensure ECS is meeting customer expectations. Ensure all feedback is acted upon to improve service levels and product development;
  
• Record all Client Engagement activities in our ecommerce CRM tool to ensure accurate and meaningful MIS around Client Engagement.
  

Profile and Skills to Success

• Academic background in Engineering, Mathematics, Finance, Economics or similar areas (preferential);
  
• A first experience in Finance would be a strong advantage;
  
• Fluency in English (mandatory);
  
• Excellent communication skills and client focus;
  
• Strong team work while being able to work autonomously;
  
• Strong analytical, problem solving planning and organization skills;
  
• Ability to work under tight deadlines;
  
• Very good knowledge in Excel.
  

Why joining BNP Paribas?

• Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 72 countries, with around 200 000 Employees ? including more than 150 000 in Europe.

• Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

• International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

• Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

• Please note that only applications submitted in English will be considered.
  

• In case you are selected for this role, further documentation will be requested to support your hiring process.