About the Job

Opportunity to be a part of a team, working environment, highly geared towards cooperation and knowledge sharing in order to achieve the collective?s common goals. Possibility to participate in a well-structured activity, subject to strict procedures and deadlines and dealing with multiple teams within the department and interacting with different BNP Paribas activities. Provide support to the bank?s clients by assisting with queries ranging from clarification of market details to investigation of internal/external processes

Your Main Activities Are

• Controls and procedures
  
  • Set up and update clients? accounts
  
  
  • Check internal procedures database and market updates and act in accordance with its specificities
  
  
  • Update the operational procedures
  
  
  • Check and perform technical and/or administrative operations
  
  
  • Request information from BP2S clients
  
  
  • Manage setup, processing and validation of operations
  
  
  • Receive clients? instructions, monitor and analyse data, validate and send instructions (when applicable)
  
  
• Ensure payments are received and processed (when applicable)
  
  • Perform daily operational controls and ensure the follow-up and updating of operational procedures.
  
  
  • Analyse, integrate missing data in the system, and match criteria
  
  
  • Compare data from different sources and ensure reliability
  
  
  • Forward request to the respective department for processing
  
  
  • Ensure that exceptions are escalated and properly reviewed, researched, documented and solved
  
  
• Ensure client satisfaction
  
  • Follow up on clients? instructions
  
  
  • Ensure that clients? queries (internal and external) are dealt with in a timely and adequate manner
  
  
  • Check, analyse and escalate errors
  
  
  • Provide and/or disseminate information to the Account Manager and propose solutions in order to improve client satisfaction
  
  
  • Respect the norms and standards of BNP Paribas Securities Services
  
  
  • Perform tasks and/or participate in projects needed for the efficient achievement of BNP Paribas Securities Services objectives
  
  

Profile and Skills to Success

• Bachelor degree in Economics, Management, Accounting or similar


• At least 4 years of professional experience in tax or finance


• Fluency in English is mandatory


• Experience working with Office tools

Why joining BNP Paribas?

• Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 72 countries, with around 200 000 Employees ? including more than 150 000 in Europe.

• Our presence in Portugal Present in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

• International reach
  

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

• Diversity and Inclusion commitment
  

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

• Please note that only applications submitted in English will be considered.
  

• In case you are selected for this role, further documentation will be requested to support your hiring process.