Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally. Our mission is simple. To simplify global expansion through revolutionary technology that removes the barriers of globalization to give our customers the speed to market to EXPAND their business, ONBOARD employees, MANAGE compliance and PAY worldwide! Global expansion is becoming more and more a part of the modern workplace, and with that comes things like remote work and spread-out teams. As Elements is a truly global company, we take care of our client?s employees worldwide. From Chicago to Manila, from Johannesburg to Delhi and Hong Kong, we provide top class benefits to all the employees we serve every day. With offices all around the world and teams spread out between multiple time zones, you too can benefit from the ?Glocal? team strategy, giving our employees the flexibility, they need to do their very best work the best way they can.

Position Overview

A revolution cannot be done alone, and we need the best and brightest talent to continue our growth into the new modern workplace. We are looking to expand our team by hiring a new Client Success Team Lead , a team player who is ready to make the role their own and bring their own ideas and innovations to the table. Reporting to the Associate Director of Client Success, you will be supporting our Commercial Services team by managing a team of regionally based Client Success Managers and maintain their own client accounts.

Key Responsibilities

• Lead team of Client Success Managers, serve as a coach and mentor with a focus on the development of skills and best practices.
  Coach team members in the development of account strategy and success planning.


• For a specific set of clients, own the client relationship, implementing Elements Global Services account management principles.


• Partner with customer stakeholders to understand client initiatives, and to identify opportunities and challenges within the relationship.


• Drive client satisfaction, focusing on key activities designed to ensure a successful engagement. This will include revenue retention and growth management.


• Be accountable, and hold all stakeholders accountable, to ensure world-class delivery of services in the HR services space.

About You

• Bachelor?s Degree.


• 3-5 years of relevant client relationship experience.


• Supervisory or management background of at least 1 year.

What We Value

• You are confident, this role requires client-facing presentations and communication.


• You have proven ability to be solution oriented. Our clients come to us with challenges. Be their trusted advisor and help them


• achieve their goals.


• You have excellent verbal and written communication skills.


• You have strong fluency in English.


• You can speak other European languages. (Spanish, Dutch, Portuguese, Romanian, French, Italian, Polish, Czech, Hungarian, Slovakian, German, Greek, Bulgarian, Serbian, Nordic or Baltic languages).

What We Offer:

• Opportunity to work in a company that is revolutionizing the market and is experiencing exponential growth.


• Allow your inspirational ideas to come to life in a highly creative and executional environment.


• Ability to work in an organization with over 40 nationalities all over the world, which embraces diversity, inclusion, and belonging at its core.


• The opportunity to challenge in a high performing organization and leave each day knowing you have made an impact.

This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.

Elements Global Services is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Elements is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Elements is based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Elements will not tolerate discrimination or harassment based on any of these characteristics. Elements encourages applicants of all ages.