With facilities in Belgium, Romania, the Philippines and robust Work from Home delivery capabilities, Conectys services over 35 languages with multilingual teams driven by effective processes and proven technology. Its specialised outsourcing capabilities create significant competitive differentiation and brand value for challenger brands and established players that want to be challenged.

Requirements:

• Minimum High School Diploma
• Advanced English and German languages, written and spoken (C1 level)
• Minimum 1-year experience performing quality tasks, preferably in BPO environment
• Excellent verbal, written and interpersonal communication skills
• Outstanding customer service skills, proactivity, and dedication to providing exceptional service
• Ability to manage demanding timelines
• Availability to work 24/7 shifts
• Residence in Lisbon area

Tasks:

• Quality verification activity in accordance with the company
• Quality Verification process and project requirements
• Quality inconsistencies identification, and implementation of measures for remedial and improvement whenever necessary
• Creation and development of quality reports, analyses and implements improvement opportunities as requested and agreed with management, within the deadlines agreed
• Escalation to higher management of any inconsistencies found at quality level and suggestion of improvement approaches
• Quality feedback and coaching sessions with required follow up actions
• Development and implementation of quality related training on topics meant to assure adherence to process and product knowledge and assure improvement
• Other admin tasks related with the role

Offer:

• Content moderation and soft skills initial and continuous training;
• Product specific training on tools, processes and procedures used by the project;
• Career growth across different departments;
• Lisbon City Center ? Roma Areeiro;
• Workplace accessible through train, bus and subway;
• Private health insurance as of the 7th month contract;
• Remote working project until January. This is an office based project. Smart working option is just temporary and only offered to candidates based in Lisbon.
• Meal allowance paid by card with fuel discounts;
• Quarterly performance bonus and yearly performance management system;
• Monthly engagement activities;
• Dedicated HRBP to support your Conectys experience.

Tipo de oferta: Full-time, Temporário

Teletrabalho:

• Temporariamente devido à COVID-19