DUTCH SPEAKING CUSTOMER SERVICE AGENT (MODERATION)

Join a vibrant, international team, dedicated to making the internet a safer place for all!

Responsibilities:

Understand and remain knowledgeable of client policies and guidelines.
Visually navigate and review images, accounts and text-based content.
Review and make decisions on Flagged/Filtered content for fraud in accordance with defined policies and guidelines.
When required, communicate to customers via email, advising when content has been removed from the client’s platform.
Report and provide feedback on trends, common end-user mistakes and questions to manager, in a timely manner.
Escalate violations of client policies and instances of fraud using internal tools and processes.
Identify improvement opportunities in workflow, automation and suggest solutions to relevant teams.
Interface effectively with other internal and client teams.
Balance priorities of workflow in line with stakeholder expectations.
Participate in training to conduct correct and accurate moderation policies.
Support different workflows, clients, and markets as and when required.

Requirements:

Native level of Dutch and fluent level of English
Comfortable reviewing content that may be considered inappropriate, offensive and/or contain explicit material
Flexible and able to make quick decisions in a dynamic environment
Conscientious and reliable – commitment is one of our core values!
Eagle eyed with great attention to details
Caring about people – you will be working with securing the online safety our customers and their users
Ideally interested in marketplaces, shared economy and new technology
Previous experience in content moderation, customer care and/or online business is a plus

We Offer:
An opportunity to make a positive impact on the digital world
A stimulating and rewarding job in a fast-moving, innovative and international tech-company
A defined ladder for progression, ranging from level 1-7 for expert positions and Junior to Senior Team Leads
Private Health Insurance
Comprehensive training
Fun events, great colleagues and a fresh, playful workplace
Re-location packages for international applicants
Free shuttle service after the late shift