BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 71 countries, with 200 000 Employees ? including more than 150 000 in Europe and 6 000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, the Group has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Thanks to its international presence and regular and close collaboration among its businesses, BNP Paribas has the resources to support all clients - individuals, entrepreneurs, SMEs, large corporates, institutional investors and community organisations - with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

ROLE AND RESPONSIBILITIES

Management of the activity:

• Rigorous execution of the tasks included in the daily AM checklist

  
  

• Check and monitor pending/failed instructions and provide the correct update to clients, covering equities, bonds and other securities

  
  

• Detect and analyse errors or discrepancies and/or escalate them

  
  

• Identify and advise on any exceptional or irregular situations, and put in place corrective measures in line with management validation

  
  

• Management of personal and team?s email inboxes and phone calls

  
  

• Follow-up client queries and provide timely updates to clients on pending/ongoing issues

  
  

• Manage contacts with Local CSD (when applicable)

  
  

• Manage internal systems by monitoring and following up on issues

  
  

• Investigate and explore information by analysing the internal system information

  
  

• Extract the relevant information from the system and perform the reconciliations

  
  

• Draw up and deliver client presentations (when applicable)

  
  

• Verify documentation received and forward to relevant processing team (when applicable)

  
  

• Respect BNP Paribas rules and guidelines in terms of Compliance, Risk and Conduct

  
  

Controls and procedures

• Confirm that the checklist tasks are done and updated in accordance with the client's specificities

  
  

• Check internal procedures database and market updates and act in accordance with its specificities

  
  

• Prepare and update procedures related to the activity in line with management requests/validation

  
  

Ensure client satisfaction

• Ensure that clients? queries (internal and external) are dealt with in a timely and adequate manner.
  

• Provide all the information needed to clients

  
  

• Provide information about markets and their procedures in relation to the services offered, and provide regular information to the client

  
  

• Send reports to clients in accordance with their specificities and requests

  
  

• Know and understand the activity and priorities of your clients

  
  

Reports and KPIs (when applicable/requested)

• Extract reports
  

• Gather information and figures from the different operations and procedures, and report them to support the decision process

  
  

• Set out statistics from the activity
  

Projects

• Participate in activities or projects upon business needs/management requests.
  

• Respect the norms and standards of BNP Paribas Securities Services.
  

• Perform tasks and/or participate in projects needed for the efficient achievement of BNP Paribas Securities Services objectives
  

PROFILE

• Financial Markets knowledge on instruments such as Equities, Derivatives, Fixed Income, etc., as well as associated mechanisms and strategies (not mandatory)


• Knowledge of middle/back office process (not mandatory)


• Knowledge of Asset Services or Securities Services organization (not mandatory)


• Good Excel skills


• Experience in a role with a strong client management focus with a proven track record


• Team and collaborative work


• Ability to communicate clearly at all levels in an organization


• Effective written and oral communication in English (mandatory) and French (desirable)


• Ability to foster and maintain strong interpersonal relationships both internal and external


• Competent strategic thinker with the ability to identify and implement solutions


• Adaptability to changing environments and ability to work under pressure


• Demonstrated behaviors of organization, structure and ability to recognise essential elements on the activity

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Primary Location

: PT-11-Lisbon

Job Type

: Standard / Permanent

Job

: FINANCE ACCOUNTS ET MANAGEMENT CONTROL
Education Level: Bachelor Degree or equivalent (>= 3 years)
Experience Level: At least 2 years

Schedule

: Full-time